Gabriella Dickens
Optum Specialty Pharmacy
Grand Prairie,TX
5
years of professional experience
Detail-oriented healthcare and insurance professional experienced in reviewing billing information, resolving payment and coverage discrepancies, and maintaining accurate electronic records. Skilled in data entry, documentation, compliance, and communicating with external organizations.
Work History
PATIENT CARE COORDINATOR
1 Year- Review insurance claims, copays, prior authorizations, and patient financial information for accuracy.
- Verify eligibility and benefits and resolve coverage or billing discrepancies.
- Coordinate with providers, pharmacies, and insurance carriers.
- Assist patients with copays, financial assistance, and medication access.
- Maintain accurate, HIPAA-compliant electronic records.
- Facilitate new-patient onboarding and resolve medication-related issues.
CUSTOMER SERVICE REPRESENTATIVE
10 Months- Managed high-volume inbound and outbound customer calls.
- Helped borrowers manage their student loans.
- Assisted customers with payments and account inquiries.
- Explained payment options and resolved billing concerns.
- Reviewed and updated customer account information.
- Documented customer interactions accurately in internal systems.
- Met quality and productivity goals while delivering exceptional customer service.
SALES ASSOCIATE
9 Months- Processed customer purchases and payments accurately.
- Assisted with account, product, and transaction inquiries.
- Maintained organized merchandise and accurate pricing.
- Followed company cash-handling and loss-prevention procedures.
- Collaborated with team members to resolve customer concerns.
CUSTOMER SERVICE ADVOCATE
4 Months- Resolved complex customer issues and escalations professionally.
- Updated customer records accurately using CRM software.
- Managed a high volume of inquiries while meeting quality standards.
Education
ASSOCIATE OF SCIENCE
HIGH SCHOOL
Skills
Billing and Payment Support
Account Reconciliation Support
Discrepancy Resolution
Data Entry and Accuracy
Electronic Recordkeeping
Insurance and Payer Communication
Microsoft Word
Excel and Outlook
HIPAA Compliance
Claims and Coverage Review
Internal Policy Compliance
Timeline
PATIENT CARE COORDINATOR
Optum Specialty Pharmacy
10.2025 - CurrentRead More
CUSTOMER SERVICE REPRESENTATIVE
Coast Professional, Inc.
12.2023 - 10.2024Read More
SALES ASSOCIATE
Bealls Outlet
02.2022 - 11.2022Read More
CUSTOMER SERVICE ADVOCATE
Amazon
08.2021 - 12.2021Read More
Grand Prairie High School
HIGH SCHOOL
Read More
Dallas College Mountain View Campus
ASSOCIATE OF SCIENCE
Read More