Gabriella Gaitan

• Perform daily front-office administrative operations in a fast-paced professional healthcare environment while maintaining accuracy, organization, and confidentiality.
• Process and maintain records, scan documents, handle medical record requests, and monitor incoming mail and electronic correspondence.
• Manage high-volume telephone communications and route requests to appropriate staff while maintaining professional customer service.
• Coordinate referrals and administrative requests while prioritizing multiple time-sensitive responsibilities.
• Verify information, collect payments, update records, and maintain accurate documentation in accordance with organizational and HIPAA requirements.
• Adapt to varying office workflows, provider preferences, and operational needs while collaborating with clinical and administrative team members.

• Managed incoming mail, correspondence, bills, and invoices, ensuring accurate and timely processing.
• Monitored office needs and ordered equipment and supplies to maintain efficient daily operations.
• Responded to emails and business correspondence and assisted with routine administrative requests.
• Supported bookkeeping and other administrative functions while maintaining organized records.
• Provided professional customer service and assisted with day-to-day business operations.

• Managed front-desk operations, including incoming calls, emails, text messages, appointments, and customer inquiries.
• Maintained accurate client and service records and updated information within the company system.
• Provided professional customer service while managing multiple administrative responsibilities.