Gabriella Gaudio
Poland,USA
Summary
Energetic server with background in high-volume restaurant environments and customer service. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Detail-oriented Medical Assistant background with comprehensive expertise in patient care and administrative functions.
Overview
2027
2027
years of professional experience
Work History
Server
Texas Roadhouse Restaurant
Poland, OHIO
08.2025 - Current
- Provide exceptional customer service to enhance dining experience.
- Manage table assignments to ensure efficient service flow.
- Collaborate with kitchen staff to communicate special requests and allergies.
- Processed customer orders accurately using point-of-sale system.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Provided excellent customer service to ensure satisfaction.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
Medical Assistant
Poland Medical Center
Poland, OH
11.2020 - 07.2025
- Provided support to physicians during patient consultations and procedures
- Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate.
- Performed basic laboratory tests including collecting specimens and conducting rotund tests.
- Prepared and reviewed patient charts for upcoming visits by verifying that all diagnostic test results, hospital reports, and other medical records are correct and up to date
- Welcomed patients warmly at reception to create a friendly atmosphere. and community members warmly to foster a positive environment
- Scheduled appointments for patients, coordinating with other departments.
- Assisted with minor surgical procedures by preparing sterile equipment and assisting during the procedure itself
- Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
- Responded quickly during emergencies or urgent situations within the clinic setting
- Contributed to a positive work environment through effective communication with colleagues
Server
Scarcellas Restaurant
Youngstown, OH
07.2021 - 09.2022
- Positive and friendly experience for guests
- Understood food handling procedures and hygiene standards
- Created positive and friendly experiences for guests
- Knowledge of proper food handling procedures and hygiene standards
- Worked quickly and efficiently in fast-paced environments
- Ensured cleanliness of dining area through timely table clearing, surface sanitizing, and supply restocking.
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service
Ice Cream Scooper/Cashier
HANDEL'S ICE CREAM
Poland, OH
05.2017 - 07.2018
- Provided exceptional customer service by greeting and assisting customers in a friendly and efficient manner
- Operated cash register accurately, handling cash transactions with precision
- Prepared various flavors of ice cream cones, sundaes, milkshakes, and other frozen treats according to customer preferences
- Resolved customer complaints or concerns promptly and effectively to ensure high levels of satisfaction
- Collaborated with team members to uphold cleanliness standards and deliver timely order fulfillment
- Monitored inventory levels to ensure adequate supply for operations by restocking supplies as needed to ensure smooth operations during peak hours
- Assisted in training new employees on proper procedures for taking orders and operating the cash register system
Cottage Bakery
Poland
Poland, OHIO
- Provided customer service by taking orders from customers over the phone or in person.
- Cleaned work areas including countertops, utensils and equipment used during baking process.
- Baked items such as breads, pies, cookies, cakes and pastries in accordance with standard recipes.
- Packaged finished products for delivery or pickup by customers.
- Assisted in developing menus for special occasions such as weddings or birthday parties.
- Ensured that food safety regulations were followed during preparation and storage of products.
- Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
- Utilized measuring instruments, commercial-grade mixers and ovens to bake cakes and pastries.
- Baked clothespins, kolachi roll, pies, kufuls, pizzelle, wedding cookies
Education
College in Medical Assisting -
Youngstown State University
Poland, OHHigh school diploma -
Poland Seminary High School
Poland, OHSkills
- Customer service
- Order management
- Table setup
- Upselling techniques
- Fast-paced performance
- Teamwork
- Team coordination
- Attention to detail
- Dependability
- Health code compliance
- Communication skills
- Computer literacy
- Patient care
- Multitasking and organization
Timeline
Server
Texas Roadhouse Restaurant
08.2025 - Current
Server
Scarcellas Restaurant
07.2021 - 09.2022
Medical Assistant
Poland Medical Center
11.2020 - 07.2025
Ice Cream Scooper/Cashier
HANDEL'S ICE CREAM
05.2017 - 07.2018
Cottage Bakery
Poland
College in Medical Assisting -
Youngstown State University
High school diploma -
Poland Seminary High School