Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabriella Klug

Saint Paul,MN

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

9
9
years of professional experience

Work History

Collections Agent

I.C. System
Vadnais Heights, MN
03.2021 - Current
  • Maintained accurate records, and reported on collection activity and accounts receivable status.
  • Performed reconciliation of accounts to ensure accurate billing and collections records.
  • Identified past-due accounts, and contacted account holders to arrange payment.
  • Adhered to company policies and applicable laws while collecting debts from customers.
  • Managed daily operations in the collections department to ensure timely debt recovery.

Barista

Starbucks
White Bear Lake, MN
03.2020 - 11.2024
  • Maintained a clean and organized workspace, enabling coworkers to locate resources and products.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours
  • Developed creative recipes for signature coffees, or blended drinks, unique to the cafe.
  • Addressed and resolved customer concerns to maintain brand loyalty
  • Maintained calm demeanor during high-volume periods and special events.

Sales Associate

Walser Nissan
Wayzata, MN
08.2019 - 02.2020
  • Maintained records related to sales for store management.
  • Worked with fellow sales team members to achieve group targets.
  • Consistently exceeded quotas by pursuing and closing sales.
  • Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
  • Scheduled automotive deliveries with vendors and customers.
  • Educated customers about sales processes, warranty requirements, and service standards.

Contact Center Representative

Target
Brooklyn Park, MN
07.2018 - 07.2019
  • Tracked orders to ensure timely delivery to customers.
  • Provided product information to customers.
  • Handled escalated calls from other representatives in a timely fashion.
  • Monitored incoming calls, emails and chats for quality assurance purposes.
  • Offered resolutions to de-escalate calls and solve customer issues.

Front End Retail Cashier

Home Depot
Fridley, MN
02.2016 - 07.2018
  • Performed opening and closing procedures, including counting cash drawers and preparing deposits.
  • Educated customers on current promotions, or discounts available at the store.
  • Greeted customers promptly, and responded to questions.
  • Scanned items and checked pricing on cash register for accuracy

Education

High School Diploma -

Spring Lake Park Highschool
Spring Lake Park, MN
06.2017

Skills

  • Customer service
  • Problem solving
  • Team collaboration
  • Organizational skills
  • Payment scheduling
  • Goal setting

Timeline

Collections Agent

I.C. System
03.2021 - Current

Barista

Starbucks
03.2020 - 11.2024

Sales Associate

Walser Nissan
08.2019 - 02.2020

Contact Center Representative

Target
07.2018 - 07.2019

Front End Retail Cashier

Home Depot
02.2016 - 07.2018

High School Diploma -

Spring Lake Park Highschool

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