Gabriella Merrem
Houston,TX
Summary
Experienced in 3 successful lease-ups with RPM Living. Committed to delivering exceptional service in all facets of property management.
Overview
7
7
years of professional experience
Work History
Property Manager
RPM Living
Houston, TX
02.2023 - Current
- 324 Unit New Construction Lease Up - The Westover at West Branch
Property Manager
RPM Living
Houston, TX
05.2022 - 02.2023
- 239 Unit New Construction Lease Up - Park on Napoli
Property Manager
RPM Living
The Woodlands, Texas
05.2021 - 05.2022
- 339-unit luxury mid-rise: The Mitchell at Woodmill Creek
- Successfully assisted in the stabilization of community maintaining occupancy at an average of 93%
- Maintain budgeted renewal rate at an average of 52%
- Advance average Google review rating of 4.2+ stars
- Boost resident retention by executing monthly events and creating sustainable relationships with local businesses
- Create and manage online presence on social media
- Maintain in-depth knowledge of competitors through consistent evaluation of market conditions and trends
- Develop and manage highly skilled on-site staff through proper in-depth training
- Maximize occupancy with strong marketing and resident relations skills.
Property Manager
Greystar
The Woodlands, Texas
08.2020 - 05.2021
- 171-unit luxury townhome community
- Maintained asset by performing weekly property walk inspections and overseeing repairs
- Conducted apartment tours for potential tenants and answered questions about property
- Planned and executed monthly resident events months, including Yappy hours, paint and sips and food trucks
- Managed vendor relations and negotiate contracts as needed
- Conducted weekly owner calls with clients
- Daily responsibilities included processing invoices and maintaining budget
- Achieved highest possible leased percentage goal of 100%
- Attracted quality tenants and verified suitability for available apartments
- Prepared detailed budget variance reports for clients.
Assistant Business Manager
Alliance Residential/Greystar
The Woodlands, Texas
04.2019 - 07.2020
- 380-unit luxury mid-rise apartment community
- Facilitated rent and delinquency collections, accommodated resident requests, and coordinated resident events
- Assisted the business manager with compiling reports, developing and implementing marketing strategies and goals for the community
- Boosted occupancy to 94% by leveraging market knowledge and successful promotional strategies
- Coordinated all move-ins and move outs
- Established policies and procedures regarding the qualifications, screening and acceptance of applicants for residency
- Made recommendations and modifications regarding property performance
- Established strong, professional relationships with residents by delivering exemplary service
- Escalated any major issues to property manager to ensure immediate resolution.
Leasing Specialist
ZRS Management
Houston, Texas
01.2018 - 03.2019
- 431-unit luxury mid-rise apartment community
- Exuded an outgoing and dynamic personality while welcoming prospective residents and touring the community
- Responded to questions from prospects and residents in a quick and effective manner
- Inspected the amenities and units on a daily basis to make sure that all areas look appealing and welcoming
- Promoted the property to businesses in the local areas through marketing collateral, phone calls, and email messages
- Followed-up with prospective residents and managed daily and weekly marketing and leasing reports
- Maintained accurate records of all correspondence with and from residents
- Scheduled weekly food trucks and monthly brunches
- Explained policies and procedures to tenants and enforced rules.
Leasing Specialist
Alliance Residential
Conroe, Texas
05.2017 - 01.2018
- 384-unit garden style apartment and 252-unit townhome communities
- Drove performance by understanding and achieving sales goals
- Initiated marketing ideas and assist in coordinating resident functions
- Prepared organized packets and documents for move-ins, turns, and renewals
- Allowed a system for effective follow-up with prospective residents through online and telephone leads
- Attained high resident retention by exuding an outgoing personality and exceptional customer service
- Accommodated and processed resident requests, payments, and leasing documents
- Thorough understanding of products, floor plans, competitors, and amenities to identify opportunities to create value for residents and drive more revenue.
Education
Skills And Recognitions
- Realpage Onesite
- Yardi Voyager
- Yardi Payscan
- Knock
- Rent Café
- Checkpoint ID
- Blue Moon
- First Advantage
- Radix
- Excel
- Outlook & Microsoft Office Tools
- RPM Team Spirit Award 2021
- Marketing Impact Award 2021
- Individual Spirit Award 2021
- Power Ranking Elite 1% ORA 2019-2020
Accomplishments
- Nominated for Property Manager of The Year in 2023
- Nominated for 2 Lease-Ups in 2023
Timeline
Property Manager
RPM Living
02.2023 - Current
Property Manager
RPM Living
05.2022 - 02.2023
Property Manager
RPM Living
05.2021 - 05.2022
Property Manager
Greystar
08.2020 - 05.2021
Assistant Business Manager
Alliance Residential/Greystar
04.2019 - 07.2020
Leasing Specialist
ZRS Management
01.2018 - 03.2019
Leasing Specialist
Alliance Residential
05.2017 - 01.2018
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