Gabriella Rodriguez
Albion,NY
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
5
5
years of professional experience
2023
2023
years of post-secondary education
Work History
Front Desk Receptionist
Serenity Spa & Holistic Center
Albion
02.2025 - Current
- Greeted clients warmly upon arrival at the wellness center.
- Scheduled appointments for various spa services using scheduling software.
- Answered phone calls and responded to client inquiries about services offered.
- Maintained cleanliness and organization of the reception area and waiting room.
- Assisted clients in filling out intake forms and obtaining necessary information.
- Provided information about holistic treatments and wellness packages to clients.
- Coordinated with therapists to ensure timely service delivery for all appointments.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Responded to inquiries and room requests made online, by phone, and via email.
Front Desk Receptionist
Village of Orleans Nursing Home
Albion, NY
02.2021 - 03.2023
- Greeted families and older adults warmly upon arrival at the facility.
- Answered phone calls and responded to inquiries about services offered.
- Received and Delivered Mail to associated individuals.
Education
Charles D Amico High School
Albion, NYSkills
- Appointment scheduling
- Data entry
- Administrative support
- Client communication
- Service coordination
- Reception operations
- Record maintenance
- Problem solving
- Attention to detail
- Professional demeanor
- Team collaboration
- Filing
- Front office management
- Confidentiality handling
Timeline
Front Desk Receptionist
Serenity Spa & Holistic Center
02.2025 - Current
Front Desk Receptionist
Village of Orleans Nursing Home
02.2021 - 03.2023
Charles D Amico High School