Gabriella Suders
Woodstock,GA
Summary
Enthusiastic and self motivated outdoor leader dedicated to pursuing a career in outdoor recreation. Skilled in managing complex transactions and fostering positive relationships, ensuring a welcoming environment for all customers. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
USA Health Insurance
2022.09 - Current
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Provided Professional engagement with client on-boarding
- Completed clients’ health insurance enrollments
Ticket Booth Attendant
Ski Cooper
2023.12 - 2025.04
- Managed cash transactions accurately, balancing the cash register at the end of each shift.
- Maintained strict adherence to company policies and procedures for consistent booth operations.
- Provided exceptional customer service, creating a welcoming environment for patrons upon arrival.
- Enhanced customer loyalty through friendly interactions and personalized recommendations.
- Improved customer satisfaction by providing timely and efficient service at the booth.
Guide Hut
Northwest Alpine Guides
2024.05 - 2024.09
- Built personal relationships with guests to promote positive experiences.
- Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
- Trained new guides on company policies, procedures, and best practices, leading to consistently high-quality tours across the team.
- Utilized strong communication skills to effectively convey complex topics in a digestible manner to diverse audiences.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Maintained accurate records of tour members and managed customer paperwork for organizational maintenance.
- Assisted tour members with luggage, bags and maps while handling other helpful tasks.
Recreation Assistant
Colorado Mountain College
2023.09 - 2024.05
- Maintained a safe and clean facility, ensuring a positive environment for all users.
- Performed light custodial duties to provide clean and inviting facilities.
- Conducted regular safety inspections of facilities and equipment, minimizing potential hazards.
- Monitored participant behavior during activities closely while enforcing rules consistently when necessary.
Hostess
Longhorn Steakhouse
2021.03 - 2023.06
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Outdoor Recreation And Leadership -
Colorado Mountain College
Leadville05.2025
Etowah High School
Woodstock, GA05.2023
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
Timeline
Guide Hut
Northwest Alpine Guides
2024.05 - 2024.09
Ticket Booth Attendant
Ski Cooper
2023.12 - 2025.04
Recreation Assistant
Colorado Mountain College
2023.09 - 2024.05
Customer Service Associate
USA Health Insurance
2022.09 - Current
Hostess
Longhorn Steakhouse
2021.03 - 2023.06
Outdoor Recreation And Leadership -
Colorado Mountain College
Etowah High School