Gabriella Tano
Denton,TX
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
5
5
years of professional experience
Work History
Express Service Advisor
Kendall Subaru Of Fairbanks
Fairbanks, AK
09.2023 - 12.2023
- Contributed to team sales goals by promoting additional services or products when appropriate during consultations with clients.
- Took initiative in continuing education opportunities to remain an industry expert on automotive technology advancements and trends.
- Informed customers of vehicle progress and completion time, service expenses and changes to properly address concerns.
- Collaborated with technicians to ensure timely completion of service tasks, resulting in reduced wait times for customers.
- Performed vehicle walk-around and documented customer concerns to drive resolution.
- Exceeded monthly sales targets regularly through effective cross-selling techniques while remaining focused on genuine customer needs.
Service Advisor
Volkswagen of Springfield
Springfield, PA
05.2023 - 07.2023
- Generate service repair orders
- Plan for Service Technician team for floor efficiency and hours turned
- Close out customer invoices
- Friendly and knowledgeable customer service skills
- Verifiable Customer Satisfaction Index track record
- Make recommendations based on time and mileage
- Generate estimates for repairs and maintenance
- Keep customers informed of their vehicle status
Service Advisor
Volvo Cars of Fort Washington
Fort Washington, PA
02.2023 - 04.2023
- Oversaw flow of Drive Lane
- Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Ensures that the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently
Assistant Service Manager
Volkswagen, North Penn Imports
Colmar, PA
02.2022 - 01.2023
- Oversaw end-to-end service delivery and management operations in a fast-paced, deadline-driven, and continuously-evolving environment
- Manage overall customer service functions by providing market-best customer-centric services to generate repeated business
- Develop and sustain durable relations with different segments of customers to facilitate organizational growth
- Generate revenue streams by meeting and surpassing sales set targets within designated time constraints
- Assist clients in selecting best service options as per specific needs and budgetary limits
- Liaise with multifaceted teams and executive management to ensure smooth day-to-day service delivery while complying with all regulatory requirements.
- Recommended management corrective action plans for ensuring flawless service delivery.
- Expedited service reception process by utilizing the “Pre-Write” Repair Order.
- Dispatched 100% of my teams’ production level in designated time constraints.
- Maintained exceptional CSI ratings above manufacturer’s average by delivering industry-best services.
- Maximized customer service levels by time-efficiently fulfilling customer-specific needs.
- Boosted service delivery timeline by creating and executing robust service delivery roadmaps.
- Drove growth options by proposing management on updated marketing/sales approaches.
Zone Lead | Supervisor at Amazon Fresh
Amazon
Warrington, PA
04.2021 - 02.2022
- Supervised, developed, and guided a team of a minimum of 10 associates
- Effectively managed and ensured seamless workflow by resolving any problems that may arise in a timely manner, responding to associates’ questions, while carrying out duties as a floor leader
- Facilitated associates with standard operating procedures and ensured smooth execution of inventory workflow process
- Provided training to the new associates and deliver onboarding support
- Ensured seamless workflow by timely resolving routine problems
- Delivered proactive support in merchandising, product display, and the day-to-day management of the associates and their daily tasks
- Monitored operations to execute inventory planning
- Audited vendor-managed inventory and provided necessary training to the vendors
- Liaised with customers to resolve the recent purchase-related problem, aimed at improving client satisfaction
- Provided operational support to the management, including merchandising, safety, reporting, supply orders, and labor allocation
- Avoided personnel shortages by competently preparing weekly staff schedules.
- Contributed to accomplishing desired store goals by competently leading training programs.
- Played a vital role in enhancing overall effectiveness by identifying areas of improvement.
- Liaise with management to ensure the highest quality and safety standards at work.
- Minimized shrink by ensuring proper recording of expiration dates in the system.
- Accelerated business revenue by recommending alternate products to the customers.
- Backed management in ensuring staff adherence to set business policies.
- Provided training to new associates in the areas of customer management.
Learning Ambassador | Sortation Associate at Amazon Logistics
Amazon
Warrington, PA
06.2019 - 04.2021
- Improved skills of the existing staff by creating and providing process training during the course of a year.
- Partnered with process assistants and managers to determine appropriate training for new associates
- Utilized interpersonal and multitasking skills to train staff and resolve concerns of all associates.
- Succeeded in accomplishing all safety, quality, and productivity targets.
- Validated accuracy and prevented errors by examining incoming and outgoing shipments.
- Facilitated smooth communication by acting as a bridge between executives and entry-level workers.
Education
High School Diploma - General Study
North Penn High School
Skills
- New Business Development
- Customer Service Functions
- Teambuilding & Leadership
- Proficient in CDK Service, DealerTrack, Xtime
- Regulatory Compliance
- Conflict Resolution & Mitigation
- Staff Training & Development
- Strategic Planning & Execution
- Cross-functional Collaboration
- Relationship Development
- New Market Identification
- Workflow Scheduling
- Continuous Improvement
- Administrative Operations
- Corrective Action Plans
Timeline
Express Service Advisor
Kendall Subaru Of Fairbanks
09.2023 - 12.2023
Service Advisor
Volkswagen of Springfield
05.2023 - 07.2023
Service Advisor
Volvo Cars of Fort Washington
02.2023 - 04.2023
Assistant Service Manager
Volkswagen, North Penn Imports
02.2022 - 01.2023
Zone Lead | Supervisor at Amazon Fresh
Amazon
04.2021 - 02.2022
Learning Ambassador | Sortation Associate at Amazon Logistics
Amazon
06.2019 - 04.2021
High School Diploma - General Study
North Penn High School