Gabriella Torres
Crystal Lake,IL
Summary
Customer-focused Lead Guest Service Associate known for high productivity and efficient task completion. Skilled in conflict resolution, time management, and customer service excellence. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
1
1
year of professional experience
Work History
Center Manager
European Wax Center
01.2025 - Current
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
Lead Guest Services Associate
European Wax Center
03.2024 - Current
- Trained new staff on correct procedures, compliance requirements, and performance strategies
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Marketed new products and integrated sales strategies into promotional operations to drive brand recognition
Seasonal Beauty Advisor
Sephora
10.2023 - 01.2024
- Upsold additional beauty items when appropriate to increase sales revenue
- Assisted in opening and closing procedures including counting money drawer contents at end of shift
- Backed up reception desk by answering phones, scheduling appointments and processing payments
- Administered special promotions such as discounts or loyalty rewards programs
Education
High School Diploma -
Crystal Lake South High School
Crystal Lake, IL05.2022
Skills
- Sales Proficiency
- Customer Service
- Sales Expertise
- Flexibility and Adaptability
- Payment Processing
- Products Knowledge
- Organization and Multitasking
- Team Collaboration
- Strong leadership
- Marketing
Timeline
Center Manager
European Wax Center
01.2025 - Current
Lead Guest Services Associate
European Wax Center
03.2024 - Current
Seasonal Beauty Advisor
Sephora
10.2023 - 01.2024
High School Diploma -
Crystal Lake South High School
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