Gabriella Trujillo
Santa Fe,NM
Summary
Experienced client services and trauma-informed professional with nearly 5 years of experience in nonprofit, medical-adjacent, and multidisciplinary environments. Skilled in case management, crisis support, data reporting, interagency coordination, and confidential documentation. Known for strong communication, adaptability, professionalism under pressure, and a genuine passion for helping others while continuing to learn and grow professionally.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Advocacy Specialist
Solace Sexual Assault Services
Santa Fe, NM
09.2023 - 04.2026
- Provided trauma-informed crisis intervention, safety planning, and ongoing support to child and adult survivors of sexual violence and their non-offending family members
- Coordinated care within a multidisciplinary team (MDT), working closely with medical providers, child protection agencies, and local, state, federal, and tribal law enforcement to ensure a seamless, victim-centered response
- Collaborated directly with the SANE program at CHRISTUS St. Vincent and multidisciplinary partners including New Mexico Children, Youth and Families Department, Santa Fe Police Department, New Mexico State Police, tribal law enforcement agencies (Ohkay Owingeh, Santa Clara, San Felipe, Pojoaque), and the Federal Bureau of Investigation
- Prepared children and caregivers for forensic interviews and court proceedings, reducing anxiety and improving engagement in the investigative process
- Conducted comprehensive needs assessments and connected clients to critical resources including counseling, housing, financial assistance, and legal services
- Provided court advocacy, accompaniment, and ongoing case updates to support clients through criminal justice processes
- Partnered with the New Mexico Immigrant Law Center through a grant initiative to support undocumented survivors in accessing legal services and immigration relief options
- Served in a dual-role capacity as PREA (Prison Rape Elimination Act) Coordinator, supporting compliance with reporting standards and advocacy for survivors of institutional abuse
- Participated in multidisciplinary case reviews, contributing client-centered insight to inform coordinated case planning and service delivery
- Completed extensive professional development, including Advocacy in Action and Luminarias conferences, with a focus on trauma-informed care and victim advocacy best practices
- Ensured culturally responsive and accessible services for diverse populations, including addressing language barriers and adapting services to meet individual client needs
- Maintained detailed, confidential documentation in compliance with legal, ethical, and organizational standards
- Provided ongoing follow-up and case management to monitor safety and ensure continuity of care
Client Services Coordinator/Administrative Assistant
Solace Sexual Assault Services
Santa Fe, NM
11.2022 - 09.2023
- Completed OJB - OVCTACC Victim Advocacy Training.
- Daily opening and closing.
- Answered all phone calls in a timely manner and transfered appropriately. (Directs all crisis calls to the appropriate staff advocate or triage clinician). Took and distributed messages for all staff, volunteers, and others.
- Provided callers with information regarding services available for their needs.
- Greeted all beneficiaries (therapy clients, crisis walk-ins, clients of forensic services) volunteers and visitors, and made them comfortable, offer and serve them refreshments and maximizing a trauma informed response as needed.
- Processed Medical Records requests for clients, makes copies and provides those copies to the requester.
- Entered and maintained all client demographic data in EMR software.
- Collected, records, copies and submits to accounting all payments from donors, foundations, and governmental agencies.
- Received and applied donations, installments payments, and pledges into donor database. Creates and submits for signatures on all 'thank you' and letters for tax deductible donations.
- Added and update contact records for households and organizations in donor database as well as maintains and developed donor entry system.
- Completed monthly reports (getting percentages from raw data, etc).
- Maintained calendar and scheduling of events and meetings agency wide as well as calendar of staff activities.
- Backup on ordering of all office supplies and routine errands.
- Oversight of proper function and utilization of the phone system, postage meter, and copier/printer/scanner.
- Provided support and secondary duty of scheduling of vendors/contractors for building maintenance.
- Provided administrative support to all staff, Development Director, Board Members, Executive Director, and CFO.
- Daily office up-keep: maintained clean and tidy lobby, kitchen, and other shared workspaces.
- Attended meetings and provided administrative support for all staff meetings, including taking minutes, set up, food preparation.
Field Deputy Medical Investigator
Office Of The Medical Investigator
Albuquerque, NM
01.2020 - 11.2022
- On an on-call basis. Responds to and participates in the on-scene investigation of unnatural and/or unattended deaths, and prepare reports for the Office of the Medical Investigator as required.
- Travels to the scene of homicides, suicides, accidental, questionable, and/or unattended deaths as required on behalf of the Office of the Medical Investigator.
- Takes custody of remains in accordance with prescribed protocol and procedure;
- Performs initial on-scene examination of remains; takes photographs and collects information relevant to or related to cause and manner of death.
- Conducts joint investigations of cause of death in association with law enforcement officials attending the scene.
- When required, conducts external examinations of bodies and collects body fluids for toxicology testing.
- Collects data and prepares written reports on death investigations to the central office, in accordance with pre-established policy and procedures, ensuring accuracy and completeness of information.
- Conducts follow-up investigations as required.
- Occasionally attends and provides evidence/testimony as required at pre-trial and/or court hearings as may be required in individual cases.
- Practices appropriate safety, environmental, and/or infection control methods.
- Performs miscellaneous job-related duties as assigned.
Receptionist
Alma Family Medicine (Dr.Caroline Kingston)
Santa Fe, NM
07.2021 - 11.2022
- Greeting up to 84 patients professionally both in person and on the phone daily, directing all patients within the practice and on the phone, Checking in office and telehealth patients in/out. Verifying and updating patient demographic and insurance information at each visit. Scanning pertinent patient information into EMR including insurance cards, and picture IDs. Collecting co-payments, deductibles, and co-insurances, Explaining fees, services, and policies.
- Gets prior authorization approval from insurance companies. Discuss medications, insurance, and prior authorization documents with patients. Appeal insurance companies after prior authorization refusals.
- Responding and completing requests for Medical records/Medical record audits, Issuing medical files to patients and agencies according to laws and regulations.
- Optimizing provider schedules and patient satisfaction with efficient scheduling for in-office and telehealth appointments, Completing appointment confirmation calls, and assisting with maintaining office cleanliness.
- Balance the cash register and ensure all credit payments are accurate Completing end-of-day tasks and email to the biller.
Patient Access Representative
Christus St Vincent Regional Medical Center Emergency Department
Santa Fe, NM
09.2020 - 07.2021
- Collected and entered patient demographic and insurance data into a computer database to establish patient's medical record.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Took copayments and compiled daily financial records.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Balanced deposits and credit card payments each day.
- Used Epic software to perform tasks.
MedTech/Child Care Specialist
Santa Fe Recovery Center
Santa Fe, NM
01.2019 - 04.2020
- Child Care Specialist
- Provides care for children ages 0-5 including but not limited to setting schedules and routines, grooming, feeding, changing diapers, and cleaning rooms and toys.
- Develops and encourages age-appropriate learning and socialization to ensure children learn basic skills and concepts, such as communication, manners, sharing, etc.
- Maintains a safe workplace by monitoring children for health, behavioral, and emotional issues and reporting concerns to staff and parents.
- Ensures children are learning positive behaviors and providing guidance or approved discipline, as needed.
- Prepares children to enter the next level of care or for entry into school. Maintains records relating to childcare.
- Completes daily documentation of each child in EMR Bear.
- Works with mothers to help children progress towards educational and behavioral goals.
- Assists with admissions and discharges of mothers and children including: setting up bedrooms to meet child's needs, tracking inventory of supplies given to mother, giving tours of childcare facilities, and reviewing childcare guidelines and policies.
- Works with clinical, medical and direct supervisors to make referrals to the appropriate outside organizations when needed.
- MedTech
- Assisted clients with self-administration of medication according to medical orders; create MAR and document.
- Maintained confidentiality in accordance with State and Federal law and performed duties in accordance with SFRC Code of Ethics and Policies and Procedures.
- Understood and maintained HIPAA and 42 CFR Part 2 confidentiality standards relative to SFRC.
- Performed count of medications per established procedures.
- Checked client vitals and conducted BAC and urine drug screenings.
- Conducted daily charting on all clients.
- Performed rounds every 15-30 minutes on all shifts.
- Performed bedroom checks.
- Directed care of residents in a manner conducive to their safety and comfort.
- Assisted with admission and orientation of new clients admitted to the facilities, including Rules of Residency and Health and Safety requirements.
- Ordered and picked up client medications.
- Ensured clients comply with the requirements of the treatment program.
- Transported clients to appointments when required.
- Monitored client chores and laundry according to the daily schedule.
- Coordinated with the Med Tech Supervisor to inventory and order medical and other programmatic supplies as needed.
Records Clerk
Santa Fe County Sheriff's Office
Santa Fe, NM
09.2019 - 12.2019
- Assisted with typing, data entry and answering incoming calls as required.
- Sorted all paperwork and documents alphabetically and according to dates and significance.
- Received, reviewed and edited police reports including but not limited to crashes arrests, etc.
- Prepared police reports and crime complaints for attorneys, courts and victims.
- Prepared prosecution case reports for the District Attorney's office.
- Received and processed payments for police reports and arrest records.
- Provided all internal and external administrative support for the department.
Youth Recreational Aide
City of Santa Fe
Santa Fe, NM
05.2018 - 08.2018
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to each participant.
- Supervised activities to address behavioral issues and promote fun, safety and inclusivity.
- Performed clerical duties, including registering participants and answering specific event inquiries.
- Planned weekly activities scheduled for assigned groups and facilitated smooth transitions for on-time arrival.
- Transported and escorted program participants to and from activities and on field.
Education
High School Diploma -
Tierra Encantada
Santa Fe, NM05.2018
Medical Terminology
Santa Fe Community College
Santa Fe, NM09.2017
Skills
Case Management
Cash Handling Knowledge
Clerical Skills
Creativity
Crisis Situations
Data Collection
Data Reporting
Database Knowledge
EMR
Early Childhood Development
Epic
Fundraising
Legal advocacy
Medical Terminology understanding
Microsoft Programs- Proficient in all
Multitasking abilities
Print and Digital Media
Problem Solving
Sales
Sexual assault education
Social Media Skills
Specimen Testing
Staff Meetings
Strong Communication Skills
Substance Abuse Expertise
Trauma-informed care
Victim support
Certification
- US DOJ-OJP-OVCTACC
- Foundations in Advocacy- NMCSAP
Licensing
- New Mexico Notary Public (Expires July 2027)
- New Mexico Life Insurance (In Progress Expected June 2026)
Timeline
Advocacy Specialist
Solace Sexual Assault Services
09.2023 - 04.2026
Client Services Coordinator/Administrative Assistant
Solace Sexual Assault Services
11.2022 - 09.2023
Receptionist
Alma Family Medicine (Dr.Caroline Kingston)
07.2021 - 11.2022
Patient Access Representative
Christus St Vincent Regional Medical Center Emergency Department
09.2020 - 07.2021
Field Deputy Medical Investigator
Office Of The Medical Investigator
01.2020 - 11.2022
Records Clerk
Santa Fe County Sheriff's Office
09.2019 - 12.2019
MedTech/Child Care Specialist
Santa Fe Recovery Center
01.2019 - 04.2020
Youth Recreational Aide
City of Santa Fe
05.2018 - 08.2018
Medical Terminology
Santa Fe Community College
High School Diploma -
Tierra Encantada