Gabrielle Brown
Fort Wayne,IN
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Base Exchange and Lowes Home Improvement. Skilled in drawer balancing and demonstrating exceptional patience and empathy, I significantly improved service quality. Achieved positive feedback through effective communication and problem-solving, exceeding customer expectations and meeting rigorous service goals.
Overview
3
3
years of professional experience
Work History
Cashier
Base Exchange
09.2023 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Customer Service Cashier
Lowes Home Improvment
02.2021 - 08.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Education
High School Diploma -
New Haven High School
New Haven, IN05.2021
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Customer service excellence
- Time management skills
- Written and verbal communication
- Sales expertise
- Drawer balancing
Timeline
Cashier
Base Exchange
09.2023 - 03.2024
Customer Service Cashier
Lowes Home Improvment
02.2021 - 08.2021
High School Diploma -
New Haven High School
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