Gabrielle Cassity
Thomasville,AL
Summary
Reliable Service Representative with background in customer service and sales. Gained valuable experience addressing customer inquiries, resolving complaints and promoting new products or services. Strengths include communication skills, problem-solving abilities, and commitment to customer satisfaction. Previous roles have shown significant improvement in customer engagement and overall client relations.
Overview
7
7
years of professional experience
Work History
Service Representative
Grainger
Thomasville, AL
12.2024 - Current
- Contacted customers about potential service upgrades, new services and account changes.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Resolved customer concerns with friendly and knowledgeable service.
- Stocked shelves with new products as they arrived in the store.
Parachute Rigger
Army
Fort Bragg, NC
01.2018 - 08.2024
- Followed strict safety protocols while packing, inspecting, repairing and maintaining parachutes.
- Unpacked, verified and recorded incoming merchandise or material.
- Coordinated team training and readiness records.
- Maintained records of all completed work orders related to parachute rigging operations.
Education
High School Diploma -
Sweet Water High School
Sweet Water, AL05-2017
Skills
- Customer service
- Conflict resolution
- Product knowledge
- Sales techniques
- Inventory management
- Customer relationship management
- Record keeping
- Attention to detail
- Calendar management
Accomplishments
- Received three Army Commendation Medals
- Received two Army Achievement Medals
- Received two Good Conduct Medals
Timeline
Service Representative
Grainger
12.2024 - Current
Parachute Rigger
Army
01.2018 - 08.2024
High School Diploma -
Sweet Water High School
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