GABRIELLE COLEMAN

• Spearheaded portfolio of 40 key accounts, driving 100% in Net Revenue Retention (NRR) within the first year and achieving a remarkable 153% NRR at the time of departure.
• Implemented strategic account plans, identifying upsell and cross-sell opportunities that resulted in a 50% increase in account value.
• Collaborated with internal teams to develop tailored solutions for clients'' unique business needs.
• Facilitated ZeroFox Business Reviews with clients, uncovering valuable feedback and implementing action plans that improved service quality and boosted NRR.
• Managed client churn risk, while coordinating seamless service delivery throughout the account lifecycle for development, retention, and growth.

Personal Awards:

• Year 1: 100% NRR
• Year 2: 153% NRR (prior to lay off)

• Expanded and managed a portfolio of key accounts, fostering strong client relationships that drove an increase in annual recurring revenue (ARR).
• Developed and executed strategic account plans, identifying opportunities for upsells and cross-sells to increase account value.
• Conducted regular business reviews with clients to assess performance, gather feedback, and implement action plans to improve service and retention.
• Personal Awards:
• 100% to Renewal and Retention Monthly Goals
• CSAM of The Month
• AM of Q1 'Most Multi-Year Deals Booked'.

• Developed new business and revenue growth by prospecting for new customers, conducting background research, discussing the customer's supply chain, and offering effective logistics solutions pertaining to specific business needs.
• Responsible for quarterly quotas for new business, renewals, and retention quotas for existing business.
• Coordinated and collaborated with internal teams, such as sales counterparts, operational counterparts, and other internal partners to provide a seamless and outstanding customer experience.
• Personal Awards:
• Year 1: 112%
• "Most Positive Person" award Q1 and Q2
• Team Ambassador for Living the Purple Promise

• Conducted in-depth research and analysis to source high-performing candidates.
• Collaborated with hiring managers to develop targeted recruitment strategies and compelling job descriptions that attracted a higher number of qualified applicants.
• Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
• Closed multiple sales roles with top-performing candidates, significantly contributing to the growth and success of the organization.
• Personal Awards:
• Year 1: 101% to quota
• Q3 2020: #3 Top Recruiter