Gabrielle Davenport
Albion,MI
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Johnnys Markets
Albion, MI
12.2024 - Current
- Communicated regularly with customers to gain insights into their needs.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Ensured compliance with safety regulations and company policies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed a system for tracking inventory and ordering supplies as needed.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Supervised daily operations including scheduling shifts, assigning duties.
- Analyzed business performance data and forecasted business results for upper management.
Bakery Lead
Family Fare
Albion , MI
05.2024 - 11.2024
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Followed food safety guidelines while preparing all food items.
- Inspected finished products before packaging them up for sale.
- Organized store by returning merchandise to proper areas and restocked displays.
- Oversaw baking and cooking training to assist new staff members in professional development.
- Cut and shaped dough for rolls, bread and various pastries.
- Finished baked goods with glazes, icings and other toppings.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Rotated stock as needed to keep freshness intact.
- Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
- Inspected baking equipment in accordance with cleanliness and safety standards.
- Coordinated supplies, placed orders and managed stock on hand for bakery.
Manager
Marathon Gas Station
Albion, MI
12.2021 - 05.2024
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recruited and trained new employees to meet job requirements.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Coached, mentored and trained team members in order to improve their job performance.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Concord Community Schools
Concord MI05-2020
Skills
- Inventory management
- Customer service
- Sales transaction processing
- Point-of-sale systems
- Food safety compliance
- Supply ordering
- Communication skills
- Financial reporting
- Adobe creative suite (photoshop, illustrator, dreamweaver)
- Google drive
- Money handling
- Computer skills
Timeline
Assistant Manager
Johnnys Markets
12.2024 - Current
Bakery Lead
Family Fare
05.2024 - 11.2024
Manager
Marathon Gas Station
12.2021 - 05.2024
High School Diploma -
Concord Community Schools
Similar Profiles
Dhirenn NandakumarDhirenn Nandakumar
Kitchen Assistant at Johnnys BurgersKitchen Assistant at Johnnys Burgers
Alexa BidneAlexa Bidne
Server at Catfish JohnnysServer at Catfish Johnnys
Makenzie HolcombMakenzie Holcomb
Restaurant Team Member at Johnnys Sushi HouseRestaurant Team Member at Johnnys Sushi House