Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Sales Manager 40 Hours Per Week
Ulta
Chillicothe, OH
02.2023 - Current
Developed and implemented sales strategies to increase market share.
Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Established relationships with key clients, while maintaining existing customer base.
Managed daily operations of sales department, including supervision of staff members.
Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Achieved company growth and brand development through market expansion and sales.
Coached, developed and motivated team to achieve revenue goals.
Resolved customer complaints regarding sales and service.
Established ambitious goals for employees to promote achievement and surpass business targets.
Patient Access Rep/Billing 40 Hours Per Week
Adena Regional Medical Center
CHILLICOTHE, OH
11.2018 - 02.2023
Applied HIPAA privacy and security regulations while handling patient information.
Verified demographics and insurance information to register patients in computer system.
Organized and maintained records by updating and obtaining both personal and financial information from patients.
Obtained necessary signatures for privacy laws and consent for treatment.
Assembled registration paperwork and placed identification bands on patient.
Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
Communicated financial obligations to patients and collected fees at time of service.
Responded to patient concerns and inquiries professionally and efficiently.
Called insurance companies and verified patient coverage.
Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
Developed financial reports detailing accounts receivable aging status.
Performed additional duties as assigned by management team.
Maintained accurate records of collections, adjustments and denials in the system.
Retail Sales Manager 40 Hours Per Week
Ulta
CHILLICOTHE, OH
08.2015 - 11.2018
Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Organized and updated schedules to optimize coverage for expected customer demands.
Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Oversaw daily staffing needs and handled scheduling for store employees.
Minimized financial discrepancies by accurately controlling monthly operations budget.
Reviewed store policies and made changes to streamline operations and increase productivity.
Boosted security throughout store to reduce shrink and discourage theft.
Beauty Supervisor 40 Hours Per Week
Kohls Department Store
CHILLICOTHE, OH
09.2011 - 07.2015
Fostered clean and sanitary work environment to protect customers and staff from infection.
Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
Displayed merchandise to present visually appealing arrangements that drive sales.
Capitalized on upselling opportunities for additional products and services to increase sales numbers.
Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Trained staff on strategies for regularly surpassing sales goals.
Showed customers how to apply makeup and other products to achieve desired looks.
Secretary Manager 40 Hours Per Week
Barker's
Chillicothe, OH
05.2009 - 09.2011
Organized and maintained documents, files and records.
Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
Managed daily operations within the office by supporting continuous delivery of excellent services and care.
Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
Pitched in to help with office tasks during busy periods and staff absences.