Ryan Kolb
Sicklerville,NJ
Summary
Dependable and enthusiastic worker with well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player. Motivated student seeking to gain hands-on experience in the healthcare field. Outgoing and friendly with strong drive to succeed. Excellent contributor and great social skills, willing to assist anyone who needs help. Can-do attitude toward completing tasks, exceeding expectations and maintaining satisfaction.
Overview
5
5
years of professional experience
Work History
Sales Associate
Nike Outlet
Blackwood, NJ
01.2023 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Upsold additional items based on customer interests and needs.
- Handled customer complaints in a professional manner.
- Suggested ideas for improving store operations and increasing profits.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions and offered product advice.
Patient Access Registrar
Virtua Health Hospital
Voorhees, NJ
07.2022 - 11.2022
- Verified demographics and insurance information to register patients in computer system.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Applied HIPAA privacy and security regulations while handling patient information.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Assembled registration paperwork and placed identification bands on patient.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Explained various admission forms and policies, acquiring signatures for consent.
- Communicated with patients with compassion while keeping medical information private.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
Crew Member
Five Guys
Sicklerville, NJ
07.2019 - 09.2022
- Presented orders to guests within anticipated service times.
- Interacted pleasantly with guests to deliver quality customer service.
- Upheld high standards of productivity and quality in operations.
- Wiped down tables and equipment, swept and refilled stock.
- Organized and restocked supplies to support operations and team productivity.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Assisted management with inventory control and stock ordering.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Stocked shelves and cases with new or transferred items.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Took orders from patrons and input selections into store computer system.
- Processed payments on cash register and counted back bills and change to patrons.
- Conversed with customers to build rapport, answer questions and defuse complaints,
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
Education
Associate of Science - Nursing
Camden County College
Blackwood, NJ05-2024
High School Diploma -
Timber Creek Regional High School
Sicklerville, NJ06.2021
Skills
- Customer Service
- Documentation and Recordkeeping
- Clear Communication
- Dependable and Cooperative
- Adaptability and Flexibility
- Stocking and Replenishment
- Teamwork and Collaboration
- Heavy Lifting
- Valid Driver's License
- Cash Handling
- Cleaning and Sanitizing
- Multitasking and Organization
- Equipment Maintenance
- Managing Orders and Deliveries
- Attention to Detail
- Handling Complaints
- Cash Drawer Operations
- Inventory Counts
- Taking Orders
- Customer Relations
- Registration and Admissions
- Problem-Solving
- Patient Education
- Quality Assurance
- Insurance Company Knowledgeable
- Detail-Oriented
- Data Entry Software
- Verbal and Written Communication
- Critical Thinking
- Organization and Time Management
- Epic Systems
- Medical Charting
- Friendly and Outgoing
- Calm Under Pressure
- Team Leadership
- Phone and Email Etiquette
- Payment Processing
Timeline
Sales Associate
Nike Outlet
01.2023 - Current
Patient Access Registrar
Virtua Health Hospital
07.2022 - 11.2022
Crew Member
Five Guys
07.2019 - 09.2022
Associate of Science - Nursing
Camden County College
High School Diploma -
Timber Creek Regional High School
Similar Profiles
Michelle IruraMichelle Irura
Seasonal Floor Worker at Nike OutletSeasonal Floor Worker at Nike Outlet
Anesia KistoAnesia Kisto
Customer Service Representative at Nike OutletCustomer Service Representative at Nike Outlet
Maham EftekhariMaham Eftekhari
Sales Associate at Nike OutletSales Associate at Nike Outlet
Brittnei BrownleeBrittnei Brownlee
Customer Sales and Associate at Nike OutletCustomer Sales and Associate at Nike Outlet
Cameron WilsonCameron Wilson
Administrative Assistant at Peaceful Spaces CleaningAdministrative Assistant at Peaceful Spaces Cleaning