Gabrielle Fletcher
Summary
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.
Skilled Pharmacy Technician with background in medical prescription assistance and customer service. Experience includes managing medication inventory, providing patient counseling, and assisting pharmacists with prescription fulfillment. Strong communication skills, knowledge of pharmacy law and ethics, ability to manage multiple tasks simultaneously highlight abilities. Previous roles have showcased commitment to patient care, efficiency improvement in workflow management, and fostering relationships with healthcare providers.
Overview
12
12
years of professional experience
2015
2015
years of post-secondary education
Work History
Pharmacy Technician
CVS Pharmacy
Winchester, VA
04.2024 - Current
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly, enhancing overall satisfaction.
- Processed prescription orders accurately, ensuring compliance with safety regulations and improving patient care outcomes.
- Educated patients on medication usage and potential side effects, fostering informed decision-making in their healthcare.
- Collaborated with healthcare professionals to ensure prescription accuracy, contributing to a streamlined workflow and improved efficiency.
- Maintained a clean and organized work environment, supporting safety standards and operational efficiency.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Managed filing of prescriptions, both electronically and manually.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
Residential Program Instructor
Grafton
Winchester, VA
10.2017 - 04.2018
- Developed and implemented individualized support plans, promoting skills development and personal growth for each resident.
- Collaborated with interdisciplinary teams to assess resident needs, ensuring comprehensive and tailored care strategies.
- Facilitated daily activities for residents, enhancing engagement and fostering a supportive community environment.
- Monitored resident progress and provided constructive feedback, contributing to overall program success and participant satisfaction.
- Maintained accurate documentation of resident activities and progress, ensuring compliance with organizational standards and reporting requirements.
- Assisted in the evaluation of program effectiveness, identifying areas for improvement and implementing necessary adjustments.
- Provided emotional support to clients facing challenging situations.
- Assisted with medication administration for clients who require it.
- Monitored clients' progress towards goals outlined in their treatment plans.
CNA
Evergreen Health and Rehabilitation
Winchester, VA
01.2014 - 06.2015
- Assisted in providing daily personal care to residents, ensuring comfort and dignity in all interactions.
- Monitored patient vital signs and reported changes to nursing staff, contributing to timely medical interventions.
- Collaborated with healthcare team members to develop and implement individualized care plans for residents.
- Maintained cleanliness and organization of resident areas, promoting a safe and hygienic environment.
- Supported residents with mobility and daily activities, improving their overall quality of life and independence.
- Documented patient care activities accurately, enhancing communication and continuity of care among staff.
- Engaged with residents and families to provide emotional support, fostering a compassionate community atmosphere.
Education
Liberty High School
Bealeton, VASkills
- Prescription processing
- Medication safety
- Patient education
Timeline
Pharmacy Technician
CVS Pharmacy
04.2024 - Current
Residential Program Instructor
Grafton
10.2017 - 04.2018
CNA
Evergreen Health and Rehabilitation
01.2014 - 06.2015
Liberty High School