Gabrielle Fougeres
Brooklyn,NY
Summary
Experienced customer service professional with a strong background in hospitality, time management, and assisting customers. Skilled in handling various tasks efficiently while ensuring high-quality service and customer satisfaction. Proficient in Microsoft Office Suite and money handling, with a proven ability to manage transactions, balance registers, and provide accurate financial support. Known for excellent communication, multitasking, and problem-solving abilities in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks
Manhattan, New York
12.2022 - 04.2025
- Managed cash register and processed transactions with accuracy and integrity.
- Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Prepared and served hot or cold beverages.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Cashier
Primark
Staten Island, New York
12.2021 - 05.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Conducted price checks for special orders or discounts as requested by customers.
- Stocked shelves with merchandise when needed.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Welcomed customers, offering assistance to help find store items.
- Issued receipts, refunds, credits or change due to customers.
Event Assistant
Verre Bleu
Brooklyn
10.2019 - 11.2020
- Organized event materials such as signage, decorations, catering supplies, and audio-visual equipment.
- Assisted guests with determining seat location, escorting guests to assigned seating.
- Maintained cleanliness and orderliness of event areas before, during, and after events.
- Set up and packed up event equipment, leaving area clean and tidy.
- Greeted or assisted patrons entering or exiting facility.
- Maintained a safe working environment by adhering to safety protocols at all times.
Babysitter
Barbara Simeus
Brooklyn, NY
09.2018 - 08.2020
- Responsibly watched children while parents were out.
- Engaging in age-appropriate activities like reading stories or playing games.
- Enforcing discipline when necessary but always doing so calmly and respectfully.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Used organization and time management skills to multitask and keep children on set schedules.
- Provided nurturing and appropriate environment for children of various ages.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
Receptionist
SUNY Downstate Hospital
Brooklyn
06.2018 - 08.2018
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted with special projects assigned by management when required.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Maintained an organized filing system of confidential client information in accordance with company policy.
Education
High School Diploma -
The Green School
Brooklyn, NY06-2018
Skills
- Cash handling
- Problem solving
- Time management
- Multitasking and organization
- Communication skills
- Customer service
- Event organization
- Microsoft Excel
- Data entry
- Hospitality
Timeline
Barista
Starbucks
12.2022 - 04.2025
Cashier
Primark
12.2021 - 05.2022
Event Assistant
Verre Bleu
10.2019 - 11.2020
Babysitter
Barbara Simeus
09.2018 - 08.2020
Receptionist
SUNY Downstate Hospital
06.2018 - 08.2018
High School Diploma -
The Green School