Gabrielle Franco
Katy,TX
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist Administrator/ Phlebotomist
Texas Vaccine Institute
Katy, TX
06.2023 - Current
- Screened and responded to emails, messages and other correspondence, freeing up senior management.
- Resolved customer complaints or answered customers' questions.
- Performed data entry and other administrative tasks to support departments.
- Submitted claims to insurance companies.
- Communicated with insurance representatives to complete claims processing or resolve problem claims
- Managed accounts with various school districts and businesses to provide vaccines
- Provided mobile vaccines
Store Manager
Menchies Frozen Yogurt
Katy, TX
03.2018 - 04.2024
- Maintained accurate records of employee performance reviews.
- Recruited, trained and supervised new employees.
- Prepared staff work schedules and assigned team members to specific duties.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Ensured compliance with safety regulations and company policies.
- Monitored employee performance and identified performance gaps for corrective action.
- Monitored inventory levels and placed orders to restock shelves.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Cosmetologist
Rebellious Beauty Esthetics
Houston, TX
02.2022 - 01.2023
- Conducted private client consultations.
- Answered multi-line phone, returned clients calls and scheduled appointments.
- Kept detailed records of client preferences, skin and products to provide seamless service.
- Ensured compliance with state regulations related to sanitation and health standards.
- Assisted in marketing efforts by providing input on promotional materials and events.
- Relaxed clients with facial and body massages, aromatherapy and soothing environments.
- Provided excellent customer service and skincare treatments to clients.
- Set up patient rooms and sterilized equipment.
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
- Designed customized facial and body treatments meeting individual client needs.
- Learned new techniques and complete chemical peel processes.
Phlebotomist
Gulf Coast Regional Blood Center
Houston, TX
08.2017 - 12.2017
- Provided excellent customer service while interacting with patients.
- Verified patient information prior to specimen collection.
- Calibrated equipment according to manufacturer specifications.
- Followed all safety protocols when handling hazardous materials.
- Maintained a clean, safe, and organized work environment.
- Performed venipuncture and other blood collection procedures according to established standards.
- Responded quickly and effectively to emergency situations.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Conducted patient interviews and verified medical records to confirm test requisitions.
Education
Phlebotomy
Pima Medical Institute
Houston03-2017
Cosmetology Operator
Miller Career And Technology Center
Katy05-2014
High School Diploma -
Morton Ranch High School
Katy05-2014
Skills
- Facilities management
- Confidential information management
- Scheduling appointments
- Client relations
- Cash-handling procedures
- Leadership skills
- Scheduling
- Customer Service
Certification
- Phlebotomist Certificate March 2017
- Cosmetology License May 2021
Languages
Spanish
Professional
Timeline
Receptionist Administrator/ Phlebotomist
Texas Vaccine Institute
06.2023 - Current
Cosmetologist
Rebellious Beauty Esthetics
02.2022 - 01.2023
Store Manager
Menchies Frozen Yogurt
03.2018 - 04.2024
Phlebotomist
Gulf Coast Regional Blood Center
08.2017 - 12.2017
- Phlebotomist Certificate March 2017
- Cosmetology License May 2021
Phlebotomy
Pima Medical Institute
Cosmetology Operator
Miller Career And Technology Center
High School Diploma -
Morton Ranch High School