Gabrielle Guillory
Ville Platte ,LA
Summary
Dynamic waitress experienced in delivering exceptional customer service and managing orders efficiently. Known for effective communication, attention to detail, and collaboration with team members to ensure smooth restaurant operations.
Overview
4
4
years of professional experience
Work History
Waitress
Twin Peaks Restaurants
Lafayette, Louisiana
02.2022 - 08.2024
- Provided excellent customer service in a fast-paced restaurant environment.
- Facilitated food and drink orders efficiently for diverse clientele.
- Maintained cleanliness and organization of dining and service areas.
- Assisted in training new staff on restaurant procedures and menu items.
- Collaborated with kitchen staff to ensure timely order delivery.
- Managed cash register transactions accurately and responsibly.
- Recommended menu items tailored to customer preferences and dietary needs, enhancing overall dining experience.
- Handled customer inquiries and resolved issues with professionalism and care.
- Developed positive relationships with regular customers through friendly conversation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Checked back with customers throughout meal service to confirm satisfaction and address any concerns promptly.
- Resolved customer complaints swiftly and referred unresolved issues to management for effective resolution.
Waitress
Frosto LLC
Crowley , LA
01.2021 - 02.2022
- Provided excellent customer service in a fast-paced dining environment.
- Took accurate orders and communicated them to the kitchen staff efficiently.
- Resolved customer complaints promptly to enhance dining experience.
- Recommended menu items based on customer preferences and dietary needs.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Collaborated with team members to ensure smooth restaurant operations.
- Assisted in training new waitstaff on menu items and service protocols.
- Handled cash transactions and processed payments using POS systems.
- Developed positive relationships with regular customers through friendly conversation.
- Supported wait staff during busy shifts by taking additional tables and orders.
Education
Certificate - Medical Billing And Coding
Acadiana Area Career College
Lafayette, LA12-2024
High School Diploma -
Rayne High School
Rayne, LA05-2022
Skills
- Order management
- Menu knowledge
- POS system operation
- Cash handling
- Food safety
- Customer relationship management
- Team collaboration
- Attention to detail
- Effective communication
- Conflict resolution
- Time management
- Basic math
- Payment processing
- Greeting guests
- Medical coding
- Claim processing
- Insurance verification
- HIPAA compliance
- EMR software
- Medical terminology
- Billing accuracy
- Problem solving
- Customer service
- Computer skills
Timeline
Waitress
Twin Peaks Restaurants
02.2022 - 08.2024
Waitress
Frosto LLC
01.2021 - 02.2022
Certificate - Medical Billing And Coding
Acadiana Area Career College
High School Diploma -
Rayne High School