Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gabrielle Harding

Pittsfield,MA

Summary

Offering strong interpersonal and organizational skills, ready to learn and thrive in dynamic environment. Brings solid understanding of criminal justice principles and adept at communication and critical thinking. Ready to use and develop problem-solving and analytical skills in investigative roles.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Lead Bookseller/Barista

Barnes & Noble
01.2025 - Current
  • Increased sales by creating visually appealing displays that featured current bestsellers and staff picks.
  • Supported management in training new booksellers, ensuring a smooth onboarding process and fostering a cohesive team atmosphere.
  • Established strong relationships with customers to encourage repeat business.
  • Applied interpersonal and communication skills to establish selling relationship with customers.

Head Server/Kitchen Staff Member

The Mariner Marblehead
12.2023 - 12.2024
  • Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
  • Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
  • Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
  • Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
  • Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team.

Senior Bookseller

Barnes & Noble
10.2022 - 12.2023
  • Managed daily financial transactions, ensuring accurate accounting records and cash handling procedures were followed.
  • Implemented effective loss prevention measures, monitoring inventory levels and implementing security protocols to reduce shrinkage.
  • Collaborated with other bookstores to share industry insights and best practices for overall business improvement.
  • Optimized store layout for better navigation, reducing customer frustration and increasing overall satisfaction.

Education

Criminal Justicfe

Salem State University
Salem, MA
05-2025

Associate of Science - Criminal Justice

Berkshire Community College
Pittsfield, MA
05-2023

Skills

  • Ethical and honest
  • Calm in crisis situations
  • Critical thinking
  • Leadership
  • Oral & Written Communication
  • Time Management

Certification

Criminal Justice Department Award

04/2023

Alpha Lambda Delta Honors Society

1/2024 - 05/2025

Timeline

Lead Bookseller/Barista

Barnes & Noble
01.2025 - Current

Head Server/Kitchen Staff Member

The Mariner Marblehead
12.2023 - 12.2024

Senior Bookseller

Barnes & Noble
10.2022 - 12.2023

Criminal Justicfe

Salem State University

Associate of Science - Criminal Justice

Berkshire Community College

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