Gabrielle Leavitt
Boston,MA
Summary
Professional billing analyst with expertise in financial operations and billing processes. Strong analytical skills, attention to detail, and ability to manage complex data. Focused on team collaboration and achieving organizational goals. Known for adaptability and reliability in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Billing Analyst
CarGurus Inc
Boston, MA
02.2022 - Current
- Served as primary billing contact for over 10,000 car dealer accounts with an EBITDA of $88 million, managing inquiries on invoices, payments, and account updates with accuracy and professionalism.
- Processed and applied an average of 1,500 monthly payments via credit card and check, ensuring timely posting and reconciliation across dealer accounts.
- Improved accuracy of payment records, automating an unapplied cash workflow reducing the amount of unapplied payments by over $200,000 over two months, 20% of total unreconciled cash.
- Supported collections by tracking and preparing delinquent accounts for external agencies, contributing to stronger recovery rates and reduced outstanding balances.
- Improved efficiency by updating customer records, streamlining billing procedures, and leveraging Salesforce and Zuora for accurate data management and reporting.
Premier Account Analyst
Granite Telecommunications
Quincy, MA
08.2020 - 01.2022
- Managed billing and service support for 30+ corporate accounts, ensuring accuracy across phone, internet, and mobility services.
- Acted as the first-line contact for technical repairs, service changes, and billing inquiries, resolving issues quickly to minimize service interruptions.
- Addressed complex billing and account discrepancies, improving customer trust and maintaining high satisfaction ratings.
- Strengthened at-risk client relationships through proactive issue resolution and outage prevention, contributing to account retention and continuity.
- Earned multiple NPS scores of 10/10 from key corporate clients by delivering reliable support and maintaining long-term partnerships.
Education
Master's of Library and Information Science -
Simmons University
Boston, MA01-2022
Bachelor of Science - Linguistics, Psychology
Northeastern University
Boston, MA04-2020
Skills
- Payment Processing & Cash Application
- Accounts Receivable
- Invoice Generation & Billing Accuracy
- Telephone Etiquette
- Proficient in Zuora and Salesforce
- Account Reconciliation
- Collections Support & Delinquency Management
- Financial Data Analysis & Reporting
- Payment Posting & Transaction Validation
- Dispute Resolution & Issue Management
- Process Improvement & Workflow Optimization
- Customer Service & Client Account Support
- Chargeback and Fraud Investigation
- SaaS & Subscription Billing
Accomplishments
- Processed and applied high-volume payments (credit card, check, and ACH) with accuracy and timeliness at CarGurus, strengthening cash flow management and reducing payment discrepancies.
- Resolved complex billing issues and account discrepancies by collaborating with cross-functional teams at CarGurus, improving client satisfaction, and ensuring compliance with company policies.
- Enhanced billing efficiency by assisting in the development and refinement of billing procedures at CarGurus, minimizing errors and streamlining invoice and payment workflows.
- Delivered exceptional client support as primary contact for billing inquiries and service issues at Granite Telecommunications, earning multiple NPS 10/10 scores for responsiveness, problem-solving, and client relationship management.
Certification
- Certified Notary Public, Commonwealth of Massachusetts
Additional Experiences
- Reference Intern at Massachusetts State Archives
- Quality Assurance Lab Technician at Massachusetts Bay Brewing Company
- Grader and Tutor, Linguistics Department at Northeastern University
- Guest Services Associate at Target
Timeline
Billing Analyst
CarGurus Inc
02.2022 - Current
Premier Account Analyst
Granite Telecommunications
08.2020 - 01.2022
Master's of Library and Information Science -
Simmons University
Bachelor of Science - Linguistics, Psychology
Northeastern University