Microsoft Excel
Nirmaladevi Muthusamy
Supply Chain Billing Analyst
Mclean,VA
Summary
Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
19
19
years of post-secondary education
Work History
Billing Analyst
Harries Teeter
Mclean, VA
06.2023 - 03.2024
- Provided friendly and efficient service to customers, addressing inquiries and resolving issues to enhance their shopping experience.
- Accurately processed cash, credit, and check transactions, maintaining a balanced cash drawer at the end of each shift.
- Assisted in promoting store promotions and upselling products, contributing to an increase in sales. Efficiently operated cash registers, ensuring quick and accurate processing of transactions, minimizing wait times for customers.
- Monitored inventory levels at the checkout area and reported any stock shortages to ensure availability of essential items.
- Worked collaboratively with team members to ensure a smooth checkout process and assist in store operations as needed.
- Ensured the checkout area was clean and organized, adhering to health and safety standards.
- Verified accuracy of accounts payable payments, resulting in 20% reduction in payment errors and check reissues.
Billing Analyst
Electronics and Trade INC
Chennai, TN
07.2022 - 02.2023
- Managed client billing processes for a diverse portfolio, ensuring accuracy and compliance with contractual requirements.
- Analyzed billing discrepancies and effectively resolved issues, enhancing client satisfaction and operational efficiency.
- Collaborated with cross-functional teams to streamline invoicing, resulting in a 20% reduction in billing errors.
- Conducted thorough reviews of time and expenses, ensuring consistent compliance with various billing requirements.
- Developed and maintained client-specific reports, including PO tracking and audit requests, to support management decision-making.
- Prepared weekly, monthly, quarterly, and annual reports on billing activity.
Logistics and Billing Analyst
HCL Technologies
Chennai, TN
01.2012 - 09.2015
- Managed end-to-end supply chain processes, focusing on inventory control and demand forecasting. Coordinated shipment tracking: Monitored and tracked shipment statuses from dispatch to delivery, ensuring timely delivery of goods and preventing delays. Analyzed shipment data.
- Reviewed and analyzed shipment data to identify trends in delivery times, optimizing routing, and improving efficiency by 15%.
- Generated Tracking Reports: Created regular shipment tracking reports for internal teams and clients, providing real-time updates on delivery status and shipment accuracy.
- Resolved shipment discrepancies: Investigated and resolved shipment discrepancies by coordinating with vendors and warehouse teams.
- Assisted clients with inquiries regarding billing processes and payment policies, providing superior customer service.
Education
Electronics And Communication Engineering -
Anna University
India 04.2006 - 12.2024
Skills
Invoice Processing: Proficient in managing and processing high volumes of invoices with accuracy and efficiency
Billing Systems: Experience with various billing
Payment Processing: Expertise in processing payments and applying them accurately to invoices, reducing payment delays and errors
Cash Application: Adept at applying payments to open invoices, ensuring correct allocation and resolving discrepancies
Dispute Resolution: Strong ability to investigate and resolve billing disputes, collaborating with internal teams and customers to ensure satisfaction
Data Entry Proficiency: Detail-oriented with a strong focus on accurate data entry, ensuring up-to-date records in financial systems
Accomplishments
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Affiliations
Member of Supply Chain Professionals Network: India
Actively participate in discussions and workshops related to supply chain optimization and industry trends.
Local Chess Club
Participate in tournaments and collaborate with other members to improve strategic thinking and problem-solving skills.
Software
Microsoft Office
Data base Management(SQL)
ERP System
Languages
English
Professional Working
Interests
Playing Chess: Enhances strategic thinking, problem-solving, and patience, all essential for supply chain decision-making
Technology and Innovation: Enthusiast for learning about the latest technologies and tools in supply chain management
Data Analytics: Passion for exploring data trends and optimizing processes, aligning with supply chain analysis
Team Sports: Enjoy playing sports like volleytbal, building teamwork, communication, and leadership skills
Timeline
Billing Analyst
Harries Teeter
06.2023 - 03.2024
Billing Analyst
Electronics and Trade INC
07.2022 - 02.2023
Logistics and Billing Analyst
HCL Technologies
01.2012 - 09.2015
Electronics And Communication Engineering -
Anna University
04.2006 - 12.2024
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