Gabrielle Malta

Burlingame,CA

Summary

Dynamic and adaptable Host/Hostess with proven expertise at Mykonos Maze, excelling in customer service and team collaboration. Recognized for enhancing guest satisfaction through effective communication and multitasking during peak hours. Skilled in managing reservations and addressing guest needs, ensuring a seamless dining experience.

Overview

year of professional experience

Work History

Host/Hostess

Mykonos Maze, Capri Lasagnaria

07.2024 - Current

Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Answered customer questions about hours, seating, and menu information.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Education

Nursing

College of San Mateo

San Mateo, CA

Skills

Customer service
Team collaboration
Multitasking proficiency
Effective time management
Adaptable to change

Exceptional communication
Professional appearance
Server support
Guest relations
Task prioritization

Languages

Portuguese

Native or Bilingual

Spanish

Full Professional

English