Gabrielle Mauvais
Los Angeles,CA
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
16
16
years of professional experience
Work History
Shop Manager
Sugared + Bronzed
09.2021 - Current
- Manage Flagship + #1 volume location in enterprise.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Monitored and analyzed sales reports to identify opportunities for growth.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Client Experience Manager
Sephora
02.2018 - 10.2020
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Sephora Beauty Manager
JCPenney
02.2008 - 02.2018
- 2017 Downey, Ca location to #1 total volume in enterprise.
- Beauty Manager Trainer for Orange County & Star Council: 1 of 30 managers selected in Enterprise 2015 & 2017.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Skills
- Employee Management
- Strategic planning
- Performance monitoring
- Relationship building
- Customer Retention
- Operations Management
- Business Planning
- Sales forecasting
Timeline
Shop Manager
Sugared + Bronzed
09.2021 - Current
Client Experience Manager
Sephora
02.2018 - 10.2020
Sephora Beauty Manager
JCPenney
02.2008 - 02.2018
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