Gabrielle Peters
North Augusta,SC
Summary
Personable professional former business owner with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
15
15
years of professional experience
Work History
Salon Owner/Operator
Self-employeed
North Augusta, SC
12.2016 - 05.2024
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
- Implemented targeted marketing strategies that attracted new clients and increased overall revenue.
- Utilized advanced color techniques, including balayage and color corrections, resulting in stunning transformations for clients.
Licensed Master Cosmetologist
Aqua Salon & Spa Augusta At Walton Way
Augusta, GA
04.2013 - 12.2016
- Utilized advanced color techniques, including balayage and color corrections, resulting in stunning transformations for clients.
- Participated in ongoing professional development opportunities to remain current on industry trends, techniques, and products.
- Maintained a loyal clientele base through excellent customer service and consistent results.
- Streamlined appointment scheduling processes, improving overall salon efficiency and reducing wait times for clients.
- Organized and facilitated in-house training sessions on new products or techniques for the entire salon staff to maintain cutting-edge service offerings.
- Established rapport with walk-in customers by offering a warm welcome and ensuring they feel comfortable during their salon experience, fostering repeat business.
- Managed social media presence by posting engaging content regularly showcasing recent work, promotions, and relevant industry news, driving traffic to the salon website.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Licensed Master Cosmetologist
Great Clips Hair Salon
North Augusta, SC
05.2010 - 04.2013
- Participated in ongoing professional development opportunities to remain current on industry trends, techniques, and products.
- Performed in-depth consultations with clients to determine their desired outcome and create customized plans for achieving their goals.
- Increased salon revenue by consistently upselling products and services during appointments.
- Provided top-quality haircuts using various cutting techniques like point cutting or slide cutting that catered specifically to each client's hair type.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Conducted regular inventory assessments to maintain adequate supplies while minimizing waste and costs.
Team Member
Firehouse Subs
Aiken, SC
01.2009 - 04.2010
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
Education
Master Cosmetologist - Cosmetology
Lacy Cosmetology School
Aiken, SC04.2009
High School Diploma - All
Curtis Baptist High School
Augusta, GA05.2008
Skills
- Customer Service
- Team Leadership
- Employee Training
- Staff Management
- Human Resources
- Problem-solving abilities
Timeline
Salon Owner/Operator
Self-employeed
12.2016 - 05.2024
Licensed Master Cosmetologist
Aqua Salon & Spa Augusta At Walton Way
04.2013 - 12.2016
Licensed Master Cosmetologist
Great Clips Hair Salon
05.2010 - 04.2013
Team Member
Firehouse Subs
01.2009 - 04.2010
Master Cosmetologist - Cosmetology
Lacy Cosmetology School
High School Diploma - All
Curtis Baptist High School