Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Gabrielle Rivellese

Fredericksburg,Virginia

Summary

Dynamic and customer-focused professional with extensive experience as a Front Desk Receptionist at Planet Fitness. Proven ability to enhance customer satisfaction through effective problem-solving and exceptional communication skills. Recognized for maintaining an organized environment and fostering team collaboration, ensuring a welcoming atmosphere for all visitors.

Offering excellent communication and organizational abilities, with strong commitment to learning and growing in professional setting. Delivers exceptional customer service and administrative support, including efficient handling of phone systems and scheduling. Ready to use and develop these skills in human resources or marketing roles.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist

Planet Fitness
05.2025 - Current
  • Greeted and assisted visitors, ensuring a welcoming atmosphere at front desk.
  • Managed multi-line phone system, efficiently transferring calls to appropriate departments.
  • Maintained organized filing system, ensuring easy access to important documents and records.
  • Handled customer inquiries with professionalism, resolving issues or directing them to appropriate resources.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted and assisted members, creating welcoming environment to enhance customer experience.

Sales Associate

JD Sports
02.2024 - 01.2025
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained merchandise displays to ensure a visually appealing store environment.
  • Processed sales transactions efficiently using point-of-sale systems.
  • Collaborated with team members to address customer needs promptly and effectively.
  • Developed familiarity with product features and promotions for improved customer engagement.
  • Participated in training sessions to improve sales techniques and customer service skills.
  • Learned inventory management techniques to support stock replenishment efforts.

Front Desk Receptionist

Sams Pizza and Subs
03.2023 - 01.2024
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.

Education

High School Diploma -

Massaponax High School
Fredericksburg, VA
05.2024

Bachelor of Science - Pyschology

James Madison University
Harrisonburg, VA
05-2028

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Telephone etiquette
  • Cash handling
  • Problem-solving skills
  • Team collaboration
  • Verbal and written communication
  • Oral and writing communication
  • Hospitality services
  • Issue handling

Interests

  • Animal Welfare Advocacy
  • Enjoy creating and following travel blogs and vlogs
  • Interior Design
  • Food justice advocate, working to address food insecurity and promote access to healthy, affordable food
  • Fashion
  • Creative Writing
  • Participating in fundraising events to support local charities, schools, or community projects
  • Volunteer Work

Timeline

Front Desk Receptionist

Planet Fitness
05.2025 - Current

Sales Associate

JD Sports
02.2024 - 01.2025

Front Desk Receptionist

Sams Pizza and Subs
03.2023 - 01.2024

High School Diploma -

Massaponax High School

Bachelor of Science - Pyschology

James Madison University

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