Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gabrielle Roberts

Frederick,MD

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializes in quality, speed and process optimization.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Flight Attendant

Southwest Airlines
04.2022 - Current
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.

Residential House Cleaner

Kidwell's Kleaning
11.2021 - 03.2022
  • Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
  • Followed procedures when using cleaners and equipment to prevent damage to floors and fixtures.
  • Maintained a clean and orderly environment.
  • Exceeded client expectations to garner future services.
  • Adhered to professional house cleaning checklist.

Front Desk Associate

Gettysburg/Battlefield KOA Campground
06.2017 - 11.2021
  • Politely welcomed arriving guests, provided room keys and information on amenities and policies, and answered questions to build rapport and retention.
  • Provided guests with above-and-beyond service, including making outside venue reservations, setting up tours, and furnishing directions to various points of interest.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Used K2 and Kampsight software to process reservations, check-ins and check-outs.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Kept accounts in balance and ran daily reports to verify totals.

Breakfast Server

Gettysburg/Battlefield KOA Campground
09.2020 - 11.2021
  • Efficiently managed high-volume breakfast service, maintaining consistent quality and speed of service.
  • Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
  • Developed rapport with regular customers, fostering loyalty and repeat business.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
  • Participated in inventory management, helping maintain adequate stock levels of food supplies and tableware.
  • Ensured prompt table turnover by efficiently clearing dishes upon guest completion.

Reservations Agent

Vail Resorts Inc
09.2019 - 03.2021
  • Answered all incoming phone calls for five resorts and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Managed over 100 customer calls per day and was consistently top-selling agent
  • Resolved various issues and discrepancies for customers.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.

Education

Associate of Applied Science - Hospitality Management

Frederick Community College
Frederick, MD
06-2026

High School Diploma -

Fairfield Area High School
Fairfield, PA
05.2019

Skills

  • Problem-solving skills
  • Customer service optimization
  • Verbal and written communication
  • Food and beverage preparation
  • Sales expertise

Certification

  • ServSafe Manger Certification 2020-2025
  • Certified Guest Service Professional
  • Certified Front Office Operations Manager

Timeline

Flight Attendant

Southwest Airlines
04.2022 - Current

Residential House Cleaner

Kidwell's Kleaning
11.2021 - 03.2022

Breakfast Server

Gettysburg/Battlefield KOA Campground
09.2020 - 11.2021

Reservations Agent

Vail Resorts Inc
09.2019 - 03.2021

Front Desk Associate

Gettysburg/Battlefield KOA Campground
06.2017 - 11.2021

Associate of Applied Science - Hospitality Management

Frederick Community College

High School Diploma -

Fairfield Area High School

Similar Profiles

CREATE PROFILE
Gabrielle Roberts