Gabrielle Spence
North Las Vegas ,NV
Summary
Dynamic Shift Manager with a proven track record at McDonald’s, adept in customer service and team development. Excelled in handling customer complaints and mentoring new staff, significantly enhancing team performance. Skilled in cash handling and fostering an energetic work environment, demonstrating exceptional decision-making and employee training abilities.
Overview
2
2
years of professional experience
Work History
Shift Manger
McDonald’s
08.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
Diploma -
Legacy High School
North Las Vegas, NV05.2022
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Opening and closing procedures
- Handling customer complaints
- Energetic and enthusiastic
- Training and mentoring
- Team development
- Inventory control
- Safety compliance
- Hiring and recruiting
- Sales strategies
- Team building
Accomplishments
- Documented and resolved Issue which led to Results.
Affiliations
- Society of Human Resource Management
Timeline
Shift Manger
McDonald’s
08.2023 - Current
Diploma -
Legacy High School