Hi, I’m
Gabrielle Thorpe
Reidsville,NC
Summary
Accomplished Salon Director at Sun Tan City, adept in staff development and task delegation, significantly enhancing operational efficiency. Excelled in customer service, leading to increased client retention. Leveraged employee training and cleanliness standards to surpass goals, demonstrating a keen ability to motivate teams and streamline processes for optimal results.
Overview
6
years of professional experience
1
year of post-secondary education
Work History
Sun Tan City
Salon Director
04.2021 - 01.2023
Job overview
- Managed daily operations of the salon, delegating tasks effectively to maximize productivity.
- Oversaw financial aspects of the salon, including payroll processing, budgeting, and expense tracking.
- Streamlined salon operations with efficient scheduling, budgeting, and inventory management.
- Conducted employee performance assessments and provided feedback that would help workers reach monthly goals.
- Strengthened industry knowledge by attending conferences, workshops, and continuing education courses as necessary.
- Mentored salon employees in upselling techniques and tried-and-true marketing methods to enhance service and boost sales opportunities.
- Ensured compliance with health regulations within the salon premises while maintaining high safety standards at all times.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Scheduled employees to maintain adequate coverage during business hours.
Sun Tan City
Assistant Salon Director
12.2019 - 04.2021
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Sun Tan City
Sales Associate
10.2019 - 12.2019
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
Mountain Mamma's Bed & Biscuit
Dog Caretaker
08.2018 - 09.2019
Job overview
- Ensured safety of dogs under supervision through close monitoring and adherence to owners instructions.
- Administered medications as needed, ensuring proper dosages and timely administration for optimal health outcomes.
- Provided overnight care for clients pets, offering peace of mind during vacations or extended travel plans.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Increased client retention with excellent communication skills, providing regular updates on their pets wellbeing.
Freddys Frozen Custard And Steakburger
Food and Beverage Cashier
08.2016 - 07.2017
Job overview
- Enhanced customer satisfaction by efficiently processing food and beverage orders and payments.
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.
Education
Walter M Williams High SchoolBurlington, NC
High School Diploma
06.2018
Lees McRaeBanner Elk, NC
Some College (No Degree)
08.2018 - 05.2019
Skills
- Employee Training
- Task Delegation
- Staff Motivation
- Scheduling Coordination
- Staff Development
- Cleanliness and sanitation
- Customer Service
- Driving sales performance
- Sales Goal Attainment
Work Preference
Work Location
RemoteImportant To Me
Healthcare benefitsWork from home optionTimeline
Salon Director
Sun Tan City
04.2021 - 01.2023
Assistant Salon Director
Sun Tan City
12.2019 - 04.2021
Sales Associate
Sun Tan City
10.2019 - 12.2019
Dog Caretaker
Mountain Mamma's Bed & Biscuit
08.2018 - 09.2019
Lees McRae
Some College (No Degree)
08.2018 - 05.2019
Food and Beverage Cashier
Freddys Frozen Custard And Steakburger
08.2016 - 07.2017
Walter M Williams High School
High School Diploma
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