Gabrielle Waller
Current Pharmacy Tech (NC)
Bland,VA
Summary
Proven Pharmacy Technician with a track record of enhancing workflow at Food City Pharmacy by implementing efficient medication dispensing and inventory management. Excelled in team collaboration and problem-solving, boosting customer satisfaction. Skilled in data entry and confidentiality, adept at multitasking and maintaining composure under pressure. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Pharmacy Technician
Food City Pharmacy
01.2023 - Current
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Entered and processed patients' prescriptions into internal system.
- Resolved third-party billing, computer system and customer service issues.
- Set up and modified patient profiles to include current medications and insurance details.
Host
El Patio
08.2022 - 12.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted managers with quickly resolving service- and food-related issues.
Waitress
Downshift Diner
02.2022 - 12.2022
- Greeted new customers, discussed specials, and took drink orders.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
Education
High School Diploma -
Bland County High School
Rocky Gap, VA 05.2001 -
Skills
Drug safety
Team Collaboration
Confidentiality and HIPAA
Answering customer questions
Data entry proficiency
Typing Speed
Active Listening
Stress Tolerance
Memory retention
Information documentation
Problem-solving abilities
Multitasking
Timeline
Pharmacy Technician
Food City Pharmacy
01.2023 - Current
Host
El Patio
08.2022 - 12.2022
Waitress
Downshift Diner
02.2022 - 12.2022
High School Diploma -
Bland County High School
05.2001 -