Gabrylle Santiago
Newmarket
Summary
Dynamic and empathetic professional with extensive experience in customer service at my current and previous jobs. Proven ability to enhance guest satisfaction through strong multitasking and strategic problem-solving skills. Recognized for training new staff, working smoothly under pressure, and creating a positive environment for others. Also great working with various people from various backgrounds and is able to comfortably take charge of situations to find solutions.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Wentworth By the Sea
06.2025 - Current
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating arrangements and minimize wait times.
- Coordinated with kitchen and serving staff to ensure timely delivery of food and beverages.
- Assisted in training new hostesses on customer service standards and operational procedures.
- Monitored dining area for guest satisfaction, addressing concerns proactively.
- Developed familiarity with menu items to provide informed recommendations to guests.
- Collaborated with management to implement improvements in guest flow and seating efficiency.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Retail Sales Associate
Gap
09.2024 - 05.2025
- Collaborated with team members to restock inventory and organize sales floor.
- Utilized point-of-sale systems for order processing and inventory management.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Food Service Worker
Sprinkled on Main
05.2024 - 08.2024
- Assisted in food preparation, ensuring adherence to safety and sanitation guidelines.
- Operated kitchen equipment efficiently, maintaining cleanliness and functionality.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to streamline food service processes and improve workflow efficiency.
- Participated in training sessions, enhancing knowledge of food safety protocols and best practices.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Retail Sales Associate
Old Navy, Gap
06.2023 - 11.2023
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained visual merchandising standards, ensuring appealing store displays.
- Processed transactions accurately, contributing to efficient checkout operations.
- Participated in promotional events, driving customer engagement and sales growth.
Retail Sales Associate
Kohls Inc
07.2022 - 09.2022
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained merchandise displays and ensured stock levels met customer demand and store standards.
- Processed transactions accurately using point-of-sale systems, contributing to smooth sales operations.
- Collaborated with team members to achieve daily sales goals and improve overall performance.
- Handled customer inquiries and resolved issues promptly, fostering positive relationships and loyalty.
Education
BBA - Business Marketing
Caldwell University
Caldwell, NJ05-2028
High School Diploma -
Newmarket Jr Sr High School
Newmarket, NH06-2024
Skills
- Customer service
- Strong multitasking
- Active learning
- Empathetic
- Strategic
- Strong Analyzer
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Restaurant Hostess
Wentworth By the Sea
06.2025 - Current
Retail Sales Associate
Gap
09.2024 - 05.2025
Food Service Worker
Sprinkled on Main
05.2024 - 08.2024
Retail Sales Associate
Old Navy, Gap
06.2023 - 11.2023
Retail Sales Associate
Kohls Inc
07.2022 - 09.2022
BBA - Business Marketing
Caldwell University
High School Diploma -
Newmarket Jr Sr High School
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