Gael Frezza
Cold Spring,NY
Summary
Hard worker with a proven track record in guest relations and front desk management, notably at Allsport Health And Fitness. I excel in conflict resolution and efficient transaction processing while putting customer satisfaction first. I am able to leverage listening skills and problem-solving abilities to achieve excellence across the board. Demonstrated expertise in cash handling and property management, contributing to significant improvements in service quality and delivery.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Allsport Health And Fitness
Fishkill, New York
05.2024 - 08.2024
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Scheduled reservations for groups and special events.
- Inputted guest information into computer system accurately and securely.
- Addressed customer needs in a timely manner.
- Kept accurate records of guest transactions.
- Managed cash drawer responsibly throughout shift.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Answered telephones and greeted visitors to assist, answer questions and direct.
Animal Sitter
Amy Locitzer
Cold Spring, New York
10.2020 - 08.2024
- Monitored food and water intake levels for all animals in my care.
- Walked dogs on a regular basis, ensuring their safety at all times.
- Cleaned cages, litter boxes and other areas of the home as needed.
- Communicated regularly with pet owners regarding any changes in behavior or health status of their animals.
- Ensured that all animals were properly secured while in my care.
- Provided socialization activities for pets such as playing games or going for walks in the park.
Landscape Worker
Debbi Milner
Cold Spring, New York
08.2022 - 07.2024
- Installed rocks, mulch beds and other decorative elements to enhance the look of landscapes.
- Inspected sites regularly to identify potential problems with soil erosion or drainage issues.
- Removed debris from work sites after completion of each project.
- Trimmed hedges and bushes into desired shapes using pruning shears or hedge trimmers.
- Moved soil, dug holes and planted trees, shrubs and flowers.
- Directed crew members completing landscaping tasks.
- Eliminated undesirable weeds and pests by physically removing problems or applying chemicals.
Content Creator
Cold Spring Fitness
Cold Spring, New York
05.2023 - 06.2023
- Created compelling visuals to accompany written content.
- Researched topics related to the brand's industry to develop original content ideas.
- Compiled weekly reports outlining performance metrics for each piece of content created.
- Generated ideas for new blog posts or articles based on customer needs and current trends.
Education
Entrepreneurship
Suny New Paltz
New Paltz, NYSkills
- Guest Relations
- Automated telephone systems
- Lobby oversight
- Listening Skills
- Documentation
- Problem-solving skills
- Front Desk Management
- Transaction Processing
- Conflict Management
- Time Management
- POS Systems
- Effective Planning
- Property Management
- Cash Handling
Accomplishments
- Eagle Scout
Affiliations
- Enjoys playing the drums
- Enjoys working out
Timeline
Front Desk Agent
Allsport Health And Fitness
05.2024 - 08.2024
Content Creator
Cold Spring Fitness
05.2023 - 06.2023
Landscape Worker
Debbi Milner
08.2022 - 07.2024
Animal Sitter
Amy Locitzer
10.2020 - 08.2024
Entrepreneurship
Suny New Paltz
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