Gage Ayala
Round Rock,TX
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled upselling and anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.
Overview
7
7
years of professional experience
Work History
Server/Bartender
The Garden At The Summit
01.2021 - 09.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
- Checked IDs to verify ages and uphold TX liquor laws.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Increased sales significantly by upselling higher-end products to customers.
Server/Bartender
2020 Scratch Kitchen
01.2020 - 01.2021
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server
Saltgrass Steakhouse
01.2019 - 01.2020
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Answered customers' questions, recommended items and recorded order information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supported needs of wait staff who attended to specific needs of countless customers daily for high volume restaurant with social relevancy and intentionality
Assistant Manager
Jimmy John's
12.2016 - 12.2017
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
Education
Associate of Science - Computer And Information Sciences
Austin Community College
Austin, TX05.2025
High School Diploma -
Jarrell High School
Jarrell, TX06.2014
Skills
- Sales Expertise
- Menu Memorization
- Bill Computation
- Dining Customer Service
- Food and Beverage Pairings
- High-Volume Dining
- Anticipating Guest Needs
- Conflict and Complaint Resolution
- Cool Under Pressure
- Suggestive Selling
Accomplishments
- Server of the month at BJ's Brewhouse
Timeline
Server/Bartender
The Garden At The Summit
01.2021 - 09.2023
Server/Bartender
2020 Scratch Kitchen
01.2020 - 01.2021
Server
Saltgrass Steakhouse
01.2019 - 01.2020
Assistant Manager
Jimmy John's
12.2016 - 12.2017
Associate of Science - Computer And Information Sciences
Austin Community College
High School Diploma -
Jarrell High School
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