Gage Gordon
Byron Center,USA
Summary
Diligent, dependable, and reliable employee with a background in retail management focused on providing excellent customer service and helping others achieve their goals. Excels at troubleshooting problems and building successful solutions with clients and team members. Excellent with verbal and written communication with a strong background in cultivating positive relationships with clients and team members alike.
Overview
7
7
years of professional experience
Work History
Key Holder
Talbots Outlet
11.2022 - 03.2025
- Opening and closing operations
- Selling to a niche yet diverse clientele
- Co-ran store with another Key Holder without a store manager for a month, and unofficially took on ASM roles and duties while excelling in meeting KPIs.
Key Holder
Wolverine Worldwide
11.2021 - 11.2022
- Inventory Management
- Face-to-face and over the phone customer service
- Floor setting and on the spot merchandising
Assistant Store Manager
G.H. Bass & Co
01.2019 - 11.2020
- Led-by-example to inspire team members via high-quality performance, collaboration, and teamwork
- Resolved escalated customer service issues by coordinating solutions between sales and operations teams
- Managed inventory effectively, completing regular cycle counts and maintaining loss prevention strategies
- Coordinated sales promotions and visual marketing
- Managed multiple tasks simultaneously while meeting deadlines
Sales Associate
G.H. Bass & Co
10.2018 - 01.2019
- Helped customers navigate store, complete sales and process returns
- Located items for customers by checking sister stores and online options
- Resolved customer concerns and stressful situations with ease using strong communication and conflict management skills
- Contacted customers often to finalize sales and service transactions
Key Holder
BOOK WAREHOUSE
12.2017 - 10.2018
- Worked independently within a team environment
- Filled in for store management on demand, smoothly handling day to day operations
- Minimized financial errors by carefully counting drawers at the beginning and end of each shift
- Efficiently opened and closed the store ensuring a clean work environment
Education
High school diploma -
Kent ISD Grand Rapids Adult Education
Grand Rapids, MI01.2016
Skills
- Microsoft Office
- Customer Service
- Sales
- Front End Operations (Opening & Closing)
- Cashier & Cash Handling
- Computer skills
- Fast Learner
- Creative Problem Solving
- Coaching & Leadership
- Flexible Schedule
Timeline
Key Holder
Talbots Outlet
11.2022 - 03.2025
Key Holder
Wolverine Worldwide
11.2021 - 11.2022
Assistant Store Manager
G.H. Bass & Co
01.2019 - 11.2020
Sales Associate
G.H. Bass & Co
10.2018 - 01.2019
Key Holder
BOOK WAREHOUSE
12.2017 - 10.2018
High school diploma -
Kent ISD Grand Rapids Adult Education
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