Gail Bryant
Certified Billing and Coding Specialist
Detroit,Michigan
Summary
Professional and well-rounded Customer Service Associate with excellent clerical and team support skills. Successful at satisfying customer needs while tackling daily office priorities. Dedicated to effectively organizing spaces and efficient communication.
Overview
6
6
years of professional experience
Work History
Office Manager
Mich Alta
Detroit, MI
07.2010 - 08.2010
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls, and creating business letters and records
Private Caregiver
Beatrice Robinson
Chicago, IL
01.2007 - 03.2008
- Supervised medication administration, personal hygiene, and other activities of daily living
- Assisted with meal planning to meet nutritional plans
Secretary/Office Manager
Robinson's Lawn
Hazel Crest, IL
08.2006 - 11.2006
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls creating business letters and records
- Managed office inventory and placed new supply orders
- Elevated customer satisfaction ratings by resolving client and case issues effectively
- Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes
- Payroll operations
Customer Service Representative
Apple One Employment
Chicago, IL
09.2005 - 12.2005
- Documented conversations with customers to track requests, problems, and solutions
- Uphold strict quality control policies and procedures during customer interactions
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Answered and directed inbound calls, as well as took messages about FEMA
- Communicated with Hurricane victims and other individuals to answer questions or explain information regarding assistance from FEMA
- Assisted in housing placement and financial assistance
Career Employment Service
06.2004 - 07.2005
- Collected payments, processed receipts, and informed policyholders of outstanding balances
- Conferred with customers by telephone or in-person to determine reasons for overdue payments, and to review the terms of service or credit contracts
- Negotiated credit extensions when necessary
- Advised customers of necessary action and strategies for debt repayment
- Compiled, sorted, and verified digital data against source documents
- Identified, corrected, and reported data entry errors
- Reviewed source documents to locate required data for entry
Education
Associate of Applied Science - Medical Billing And Coding
Arkansas Grantham University
Little Rock, Arkansas06.2025
Medical Assisting -
Technical Career Institute
Roseville, MI06.1980
Skills
- Office management software
- Data entry
- Billing
- Customer relations
- File and data retrieval systems
Certification
Certified Billing and Coding Specialist
Certification#B9S5W9X7
Timeline
Office Manager
Mich Alta
07.2010 - 08.2010
Private Caregiver
Beatrice Robinson
01.2007 - 03.2008
Secretary/Office Manager
Robinson's Lawn
08.2006 - 11.2006
Customer Service Representative
Apple One Employment
09.2005 - 12.2005
Career Employment Service
06.2004 - 07.2005
Associate of Applied Science - Medical Billing And Coding
Arkansas Grantham University
Medical Assisting -
Technical Career Institute
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