Gail Elmore
Huntersville,NC
Summary
Experienced Patient Care Technician with success providing individualized patient care. Committed to delivering world class care through effective education and counseling. Providing leadership skills focused on increasing and enhancing patient care and delivering satisfaction while demonstrating exceptional safety protocols for comprehensive patient care. Dedicated and compassionate in direct patient care, triage, and care coordination in a fast-paced environment. Effective in remaining calm under pressure and exceptional at handling conflict in high-stress situations. Consistently developing strong relationships with patients and their families through empathy, respect, and dedication. I am seeking to evolve my career with an organization who administers remarkable care for the community it serves through integrity and a high focus on producing positive patient outcomes.
Overview
12
12
years of professional experience
Work History
Patient Care Coordinator
Novant Health
06.2023 - Current
- Responsible for the registration of all patients through EPIC EMR
- Scheduling all patients through Genesys cloud phone system
- Verifying benefits and eligibility through insurance carrier
- Collecting all copayments due at time of service
- Confirming patients understanding of after visit report
- Maintain a clean and safe environment in the front office setting.
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Trained new staff on filing, phone etiquette and other office duties.
- Engaged with patients to provide critical information.
Patient Care Technician
Davita Dialysis
03.2021 - 10.2023
- Kept healthcare team informed with regular updates to patient charts, including vitals, treatments, and responses
- Protected patients when collecting specimens by following proper aseptic techniques
- Maximized patient comfort by keeping rooms clean and consistently meeting individual needs
- Coordinate and schedule routine chemotherapy treatments for patients from nursing homes and hospitals.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Maintained clean and safe environment to promote patient safety and comfort.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Transported patients between rooms and appointments or testing locations.
- Documented patient information and care activities in electronic health record.
Patient Care Coordinator
Urology Specialists of the Carolinas
10.2022 - 06.2023
- Provided excellent customer service in high call volume, multi-provided office
- Effectively resolved scheduling conflicts during on call
- Processed New patient demographics in EPIC EMR
- Verified all referrals received prior to scheduling
- Distributed provider incoming correspondence, sorted according to urgency
- Received and processed incoming referrals
- Contacted insurance for authorization initialization.
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Greeted and assisted patients with check-in procedures.
- Resolved customer complaints using established follow-up procedures.
Certified Nursing Assistant
Five Oaks Manor
09.2020 - 03.2021
- Maintained positive public relations with residents by listening to concerns and incorporating feedback
- Administering IV, oral medications and effectively placed catheters under the supervision of Registered Nurse
- Created patient daily activity planner for each patient according to provider recommendation
- Responsible for maintaining the daily hygiene of patients through bathing, dental care, and dressing.
Home Health Care Aide
Best Choice
06.2015 - 08.2020
- Helped home-bound individuals maintain personal dignity by assisting with personal hygiene and care needs
- Enhanced wellbeing of individual clients with personalized support for social, mental, and physical needs
- Minimized safety hazards by arranging living spaces with patients' needs in mind
- Escorted patients to doctor appointments.
- Monitored progress and documented patient health status changes to keep care team updated.
Patient Coordinator
Royal Home Health
08.2012 - 08.2015
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked with patients to schedule tests and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Engaged with patients to provide critical information.
- Answered incoming calls, scheduled appointments and filed medical records.
Education
Associate of Arts - Health Administration
Central Piedmont Community College
Charlotte, NC08.2024
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Veintastic Phlebotomy School
Charlotte, NC09.2022
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Southern College Health Science
Kannapolis, NC09.2020
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Best Choice Home Health Care, Inc
Brooklyn, NC05.2015
High School Diploma -
Walk In Love Christan Academy
Brooklyn, United States01.2014
Skills
- Appointment Scheduling
- Insurance Practices
- Administrative Supervision
- Inventory Management
- Medical Data Collection
- Patient Education
- Meeting Preparation
- New Hire Training
- Office Administration
Timeline
Patient Care Coordinator
Novant Health
06.2023 - Current
Patient Care Coordinator
Urology Specialists of the Carolinas
10.2022 - 06.2023
Patient Care Technician
Davita Dialysis
03.2021 - 10.2023
Certified Nursing Assistant
Five Oaks Manor
09.2020 - 03.2021
Home Health Care Aide
Best Choice
06.2015 - 08.2020
Patient Coordinator
Royal Home Health
08.2012 - 08.2015
Associate of Arts - Health Administration
Central Piedmont Community College
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Veintastic Phlebotomy School
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Southern College Health Science
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Best Choice Home Health Care, Inc
High School Diploma -
Walk In Love Christan Academy
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