- Enjoy hobbies that combine physical activity with outdoor exploration
- I participate in a variety of outdoor recreational activities
- Kayaking
- Hiking
- Camping
- Volunteering
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Gail Emanuel
Altamonte Springs,FL
Summary
Results-driven customer service professional with over four years of experience in retail environments. Skilled in assertive customer support and training new associates, dedicated to fostering team collaboration and enhancing operational efficiency.
Overview
21
21
years of professional experience
Work History
Customer Service Associate
Goodwill Easter Seals
Rochester, MN
12.2023 - 04.2026
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted customers in selecting products, ensuring a positive shopping experience.
- Processed transactions accurately using point-of-sale systems, maintaining cash handling protocols.
- Collaborated with team members to streamline workflow and enhance operational efficiency.
- Trained new associates on customer service best practices and store policies.
- Maintained a clean and organized store environment to promote a welcoming atmosphere for patrons.
Customer Service Cashier
Kwik Trip
Rochester, MN
05.2018 - 12.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Delivered exceptional customer service, resolving inquiries and complaints promptly.
- Maintained accurate cash drawer balances through diligent reconciliation practices.
- Trained new cashiers on operational procedures and customer engagement techniques.
- Mentored junior staff on best practices for customer interaction and sales techniques.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Sleep Technologist
Hennepin County Medical Center
Minneapolis, MN
12.2004 - 07.2009
- Conducted comprehensive sleep studies, analyzing data to diagnose various sleep disorders.
- Collaborated with healthcare teams to develop individualized treatment plans for patients.
- Monitored and calibrated polysomnography equipment to ensure accurate data collection.
- Educated patients on sleep hygiene practices and pre-study protocols to enhance study effectiveness.
Education
High School Diploma -
Southwest High School
Minneapolis, MN06-1973
Associate of Arts -
Medical Institute Of Minnesota
Bloomington, MNSkills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Guest services
- Stock replenishment
- Assertiveness
- Customer relationship management (CRM)
- Refunds and exchanges
- Sales closing
- Inventory control
- Product merchandising
Interests
Timeline
Customer Service Associate
Goodwill Easter Seals
12.2023 - 04.2026
Customer Service Cashier
Kwik Trip
05.2018 - 12.2022
Sleep Technologist
Hennepin County Medical Center
12.2004 - 07.2009
Associate of Arts -
Medical Institute Of Minnesota
High School Diploma -
Southwest High School