Gail Guajardo
Customer Service/Insurance Billing Specialist
Elk Grove,CA
Summary
Efficient billing professional with 17 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Insurance Billing Specialist
Laguna Orthodontics
07.2006 - Current
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Collaborated with customers to resolve disputes.
- Handled account payments and provided information regarding outstanding balances.
- Monitored outstanding invoices and performed collections duties.
Education
GED -
Silver Creek High School
San Jose, CASkills
- Past Due Balance Management
- Microsoft Office
- Records Management Systems
- Great Customer Service Skills
- Advocate for Patients with Insurance
- Favorable outcome with Provider Disputes
Timeline
Insurance Billing Specialist
Laguna Orthodontics
07.2006 - Current
GED -
Silver Creek High School
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