Gail Labbadia

• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Organized, reviewed, and filed paperwork for secure recordkeeping.
• Greeted every guest with personable approach and provided knowledgeable service.
• Verified paperwork accuracy and checked for completion prior to processing.
• Assisted with accreditation efforts through meticulous record-keeping and timely submission of required documentation.
• Facilitated seamless course enrollment for students with timely processing of requests and effective communication.
• Supported academic advising efforts by providing timely access to student records, enabling informed decision-making about course selections and degree progress.
• Promoted adherence to FERPA regulations by implementing strict confidentiality protocols when handling sensitive student information.
• Improved data integrity by conducting regular audits of student records and making necessary corrections.
• Developed and implemented registration policies, procedures and timelines for smooth administration processes.
• Evaluated transfer credit eligibility for incoming students, ensuring a fair assessment process aligned with institutional policies.
• Maintained positive relationships with faculty members to facilitate seamless coordination on course offerings, schedules, and other academic matters impacting students'' experiences.
• Reduced errors in transcript processing through careful attention to detail while entering grades into the system.
• Participated in the development of institutional policies related to registration, grading, and graduation requirements, ensuring a consistent approach across all departments.
• Monitored enrollment processes to meet regulations and accreditation standards.
• Resolved student registration issues to reduce acceptance, enrolment and payment delays.

Back-up for Payroll . Worked as a liaison between union grievances. Assist the Director of Human Resources

• Enhanced student satisfaction with the registration process through effective communication and prompt issue resolution.
• Maintained accurate student records, contributing to efficient administration and data-driven decision making.
• Updated computer system with latest information to keep records current and accurate.
• Organized, reviewed, and filed paperwork for secure recordkeeping.
• Verified paperwork accuracy and checked for completion prior to processing.
• Increased customer service success rates by quickly resolving issues.
• Volunteered to help with special projects of varying degrees of complexity.
• Greeted every guest with personable approach and provided knowledgeable service.
• Ensured accurate student records by diligently maintaining and updating information in the database.
• Developed and implemented registration policies, procedures and timelines for smooth administration processes.
• Assisted with accreditation efforts through meticulous record-keeping and timely submission of required documentation.
• Resolved student registration issues to reduce acceptance, enrolment and payment delays.
• Improved data integrity by conducting regular audits of student records and making necessary corrections.
• Maintained positive relationships with faculty members to facilitate seamless coordination on course offerings, schedules, and other academic matters impacting students'' experiences.
• Evaluated transfer credit eligibility for incoming students, ensuring a fair assessment process aligned with institutional policies.
• Supported academic advising efforts by providing timely access to student records, enabling informed decision-making about course selections and degree progress.
• Contributed to improved graduation rates by closely monitoring student progress towards degree completion.
• Assisted in the development of academic policies, promoting consistency and alignment with institutional goals.
• Enhanced data accuracy in student records with meticulous attention to detail in updating and maintaining databases.
• Increased student satisfaction by providing comprehensive support and guidance throughout registration process.

Coordinate International Students, High School Partnership, Tech-Prep programs, Admit and Register students for Admission s and course selection, supervise work study students

• Answered phone promptly and directed incoming calls to correct offices.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Maintained confidentiality of information regarding clients and company.
• Resolved customer problems and complaints.
• Responded to inquiries from callers seeking information.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Organized, maintained and updated information in computer databases.
• Routed incoming mail and messages to relevant personnel without delay.