Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Gail McCarthy

Ponte Vedra,FL

Summary

Dedicated Executive Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Energetic leader promotes 16 years of industry experience with superior record of accomplishment. Ambitious and highly motivated [Job Title] surpasses demanding objectives and achieves or exceeds set goals.

Overview

23
23
years of professional experience

Work History

Executive Administrative Assistant

American Professional Agency
Amityville, NY
09.2005 - 05.2021
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes
  • Scheduled appointments and handled calenders for senior leadership
  • Organized and updated schedules for executives
  • Updated executives on changing business needs by thoroughly documenting internal and client Produced accurate office files, updated spreadsheets and crafted presentations to support executives
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings

Customer Service Representative

Broadway Dairy
Bayshore, NY
05.1998 - 09.2005
  • Provided primary customer support to internal and external customers.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Recommended products to customers, thoroughly explaining details.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Provided primary customer support to internal and external customers
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities
  • Cultivated customer loyalty, promoted repeat business and improved sales
  • Consulted with outside parties to resolve discrepancies and create expert solutions
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Handled over 75 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Answered constant flow of customer calls with minimal wait times
  • Communicated with vendors regarding backorder availability, future inventory and special orders
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
  • Responded to customer requests for products, services and company information
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
  • Developed community reputation through commitment to customer satisfaction and strong client relationships
  • Recommended products to customers, thoroughly explaining details

Education

High School Diploma -

Lindenhurst Senior High School
Lindenhurst, NY
06.1970

Skills

  • Filing and data archiving
  • Business writing
  • Multi-line phone proficiency
  • Master calender management
  • Mail handling
  • Documentation and reporting

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Executive Administrative Assistant

American Professional Agency
09.2005 - 05.2021

Customer Service Representative

Broadway Dairy
05.1998 - 09.2005

High School Diploma -

Lindenhurst Senior High School

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Gail McCarthy