GAIL MCNEAL
Memphis,TN
Overview
26
26
years of professional experience
Work History
Purchasing Customer Service Agent
Randstad
Memphis, TN
06.2024 - Current
- Process and acknowledge customer orders submitted via fax, email, and mail.
- Manage incoming calls and direct inquiries to appropriate personnel.
- Support the Sales Department through administrative and project-based tasks.
- Retrieve and accurately enter electronic purchase orders from customer portals.
- Ensure order accuracy and timely acknowledgement.
Office Assistant
Blu Print Transportation LLC
Memphis, TN
03.2022 - 06.2024
- Assist clients professionally and direct them to appropriate services.
- Managed incoming phone calls and email communications.
- Coordinated product deliveries with external carriers.
- Updated logs, entered data, and maintained accurate records.
- Supported daily office operations to ensure smooth workflow.
Document Custody Manager
Regions Bank
Memphis, TN
01.2012 - 12.2021
- Managed and coordinated operational activities for assigned lending and document control units.
- Ensured delivery of high-quality service to internal and external customers.
- Oversaw staff performance, training, and workflow distribution.
- Recommended improvements for operational procedures and systems.
- Supported system conversions from an operational perspective.
Business Unit Operations Specialist
Regions Bank
Memphis, TN
11.1999 - 12.2011
- Reviewed and validated incoming documents for accuracy and compliance.
- Researched and resolved complex loan-related issues, including payment discrepancies and customer inquiries.
- Entered and updated critical data in banking systems.
- Prepared, edited, and corrected specialized reports and documentation.
- Trained and supported less experienced team members.
- Worked independently while following established operational guidelines.
Websites
Timeline
Purchasing Customer Service Agent
Randstad
06.2024 - Current
Office Assistant
Blu Print Transportation LLC
03.2022 - 06.2024
Document Custody Manager
Regions Bank
01.2012 - 12.2021
Business Unit Operations Specialist
Regions Bank
11.1999 - 12.2011