Gail Sereda
Tinley Park,IL - Illinois
Summary
Healthcare professional with comprehensive background in overseeing medical office functions. Strong background in managing medical office operations, ensuring seamless workflow and effective patient care. Skilled in administrative management, scheduling, billing, and compliance, coupled with focus on team collaboration and achieving consistent results. Known for adaptability, reliability, and fostering supportive environment for staff and patients. Prepared to contribute to success and efficiency of any healthcare setting.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Office Manager
Dr. Kailash Sharma
Oak Forest, IL
07.2020 - Current
- Oversaw daily operations to ensure efficient patient flow and scheduling.
- Trained and mentored staff on office protocols and customer service standards.
- Developed policies to improve compliance with healthcare regulations and standards.
- Coordinated billing processes, reducing errors in insurance claims submissions.
- Managed scheduling and appointment systems, enhancing patient satisfaction and reducing wait times.
- Coordinated billing and insurance claims processes, minimizing discrepancies and expediting payments.
- Oversaw daily operations, ensuring efficient patient flow and optimal scheduling practices.
- Coordinated billing processes, ensuring timely submission of claims and reducing outstanding accounts receivable.
Medical Billing Manager
Riverside Medical
Kankakee, IL
06.2017 - 03.2020
- Managed billing operations and ensured compliance with healthcare regulations.
- Led team in resolving complex billing discrepancies and improving cash flow processes.
- Developed training programs for staff on medical coding and billing best practices.
- Analyzed billing data to identify trends and implement process improvements.
- Established key performance indicators to monitor team efficiency and effectiveness in billing operations.
- Reviewed billing problems, researched issues, and resolved concerns.
Medical Biller/Receptionist
Palos Medical Group/Primary Health Associates
Orland Park, IL
02.2010 - 10.2016
- Processed insurance claims accurately and promptly for various medical services.
- Collaborated with healthcare providers to ensure accurate patient documentation for billing purposes.
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Resolved discrepancies in billing and payments through effective communication with payers.
- Implemented efficient coding practices to enhance claim approval rates.
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments using electronic health record systems.
- Handled insurance verification and billing inquiries with precision.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
Skills
- Strong work ethic
- Effective multitasking
- Professional telephone etiquette
- Conflict resolution
- Insurance eligibility and verification
- Attention to detail
- Billing processes
- EMR software
- Medical billing expertise
- Medical terminology
- Medical coding
- Time management
Certification
- Riverside Health - 2018
- Riverside Leadership Excellence Program
Timeline
Medical Office Manager
Dr. Kailash Sharma
07.2020 - Current
Medical Billing Manager
Riverside Medical
06.2017 - 03.2020
Medical Biller/Receptionist
Palos Medical Group/Primary Health Associates
02.2010 - 10.2016