Gail Serra-Matthews

• Developed and implemented engaging lesson plans aligned with curriculum standards.
• Facilitated classroom discussions to enhance student critical thinking skills.
• Assessed student performance and provided tailored feedback for improvement.
• Collaborated with colleagues to design interdisciplinary projects promoting teamwork.
• Integrated technology into lessons to support diverse learning styles.
• Mentored new teachers, sharing best practices for classroom management and instruction.
• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
• Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
• Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
• Improved student engagement by incorporating interactive learning technologies into lesson plans.
• Led professional development workshops for peers on effective classroom management techniques.
• Increased parental involvement in students' education by organizing regular communication and events.
• Fostered positive learning environment that encouraged student curiosity and critical thinking.
• Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
• Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
• Participated in department meetings to provide input to colleagues about student achievement and improvement.
• Scheduled conferences with parents to discuss students' progress and classroom behavior.
• Adapted teaching methods and materials to meet students' varying needs.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

Taught Science to grades 6-12 to students that were partially or totally blind using lecture, audio and hands on techniques.

Assisted with mobility around campus and other classes.

Collaborated with parents and staff on student needs.

• Processed customer transactions efficiently and accurately using point-of-sale systems.
• Managed cash handling procedures, ensuring compliance with financial protocols.
• Assisted customers with inquiries and provided exceptional service during high-traffic events.
• Collaborated with team members to streamline checkout processes and reduce wait times.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.

• Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
• Assisted in inventory management, ensuring stock levels met demand and minimizing discrepancies.
• Developed product knowledge to effectively communicate benefits to customers, enhancing sales performance.
• Trained new staff on product features and sales techniques, fostering a knowledgeable team environment.
• Streamlined checkout processes, reducing wait times and improving customer satisfaction during peak hours.
• Built relationships with customers to encourage repeat business.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.

• Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
• Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
• Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
• Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
• Collaborated with colleagues to integrate cross-disciplinary lessons, enriching students' educational experience.
• Pioneered sustainability project that educated students on environmental issues and solutions.
• Coordinated with language specialists to support English Language Learners, fostering more inclusive classroom.
• Helped students explore concepts with engaging, learning-focused activities.
• Assessed student performance and provided tailored feedback for improvement.
• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Managed classroom behavior with approximately 30 students effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
• Increased parental involvement in students' education by organizing regular communication and events.
• Fostered positive learning environment that encouraged student curiosity and critical thinking.
• Met with students, parents and administrators to address and resolve students' behavioral and academic issues.