Gail Zielke
Montgomery,IL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Store Manager
Sleep Number
Joliet, IL
08.2010 - 05.2015
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Analyzed and interpreted store trends to facilitate planning.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Administrative Secretary
Kindred Rehabilitation Services
Joliet, IL
08.2016 - 10.2021
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Administrative Secretary
University Of Chicago Medicine
Joliet, IL
10.2021 - Current
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated records and files to maintain document compliance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Routed business correspondence, documents and messages to correct departments and staff members.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
Education
High School Diploma - General Studies
Lockport Township High School
Lockport, IL06.1989
Skills
- Office administration
- Administrative support
- Office management
- Customer and client relations
- HIPAA rules and regulations
- Insurance verification
- Documentation and control
- Records management
- Computer skills/Meditech and EMR
- Scheduling
- Credit and collections
Timeline
Administrative Secretary
University Of Chicago Medicine
10.2021 - Current
Administrative Secretary
Kindred Rehabilitation Services
08.2016 - 10.2021
Store Manager
Sleep Number
08.2010 - 05.2015
High School Diploma - General Studies
Lockport Township High School