Galeet Reeve
homestead,fl
Summary
Compassionate and dependable individual seeking a role with opportunities for long-term growth. Recognized for strong work ethic, positive attitude, and commitment to supporting patients and healthcare teams. Interested in joining an organization that values its employees and quality care.
Overview
6
6
years of professional experience
Work History
Receptionist Lead
Massage Envy
01.2021 - 01.2026
- Led daily front desk operations in a high-volume wellness clinic, ensuring smooth workflow and exceptional client service
- Trained and supported front desk staff, onboarding new hires and reinforcing company standards to enhance team performance
- Managed high-volume phone calls, coordinated appointments, and addressed client inquiries with professionalism to ensure seamless operations
- Resolved client concerns to ensure satisfaction and retention and escalated issues as needed, fostering satisfaction and retention
- Maintained confidentiality of client information and adhered to privacy and compliance standards
Senior Living Rep
The oasis at coral reef
01.2023 - 01.2024
- Served as first point of contact for residents, families, visitors, and vendors, fostering positive community interactions.
- Monitored front desk operations, including answering multi-line phones, greeting visitors, and directing inquiries appropriately
- Maintained confidentiality of resident information in compliance with HIPAA and facility policies
- Maintained front desk security, access control, and emergency protocols
- Maintained organized records, logs, and front desk supplies
- Supported administrative staff with scheduling, documentation, and general office tasks
Receptionist
Unik Wax
01.2023 - 01.2025
- Managed phone calls and processed payments, ensuring smooth operations and customer satisfaction.
- Front desk operations, scheduling, and client service
- Handled confidential records, maintaining accuracy and compliance with privacy standards.
Customer Service Rep
Alivi Transportation
02.2026 - Current
- Actively listen and respond quickly and professionally to all customer calls.
- Assisted health plan members and representatives with inquiries about transportation services offered through health plan partners and ensured accurate information delivery.
- Meet or exceed productivity metric goals including Average Handle Time, Quality Assurance, Calls per hour and Customer Satisfaction after call survey.
- Facilitated transportation and customer service issues to contact center leadership, contributing to improved resolution processes.
- Adhered to all HIPAA and compliance protocols, safeguarding members' protected health information (PHI).
- Completed customer service training program to enhance skills and knowledge, achieving an 80% final assessment passing score.
- Completed and signed all required compliance courses to ensure adherence to regulations..
Education
High School Diploma -
Coral Reef Senior High School
Skills
- Phone & front-desk operations
- Scheduling & calendar management
- Patient communication & care coordination
- Billing support & claims follow-up
- Data entry & record keeping
- Filing (paper & electronic)
- Microsoft Office (Word, Excel, Outlook)
- Email correspondence
- Staff coordination & training
- Reliability & accountability
- Strong work ethic
- Communication & organization
- Customer service in healthcare settings
LANGUAGES
English: Fluent, Spanish: Intermediate
Timeline
Customer Service Rep
Alivi Transportation
02.2026 - Current
Senior Living Rep
The oasis at coral reef
01.2023 - 01.2024
Receptionist
Unik Wax
01.2023 - 01.2025
Receptionist Lead
Massage Envy
01.2021 - 01.2026
High School Diploma -
Coral Reef Senior High School