Summary
Overview
Work History
Education
Skills
Completed the Richardson Sales Performance program
Timeline
Generic

Galen Norwood

Berlin,NJ

Summary

Dynamic Regional Manager with a proven track record at Swisher Cigar Company, excelling in operations and strategic planning. Enhanced team performance through effective staff training and development, driving growth initiatives and boosting customer satisfaction. Skilled in territory management, fostering long-term client relationships, and optimizing processes for increased efficiency.

Forward-thinking Regional Manager with deep understanding of market conditions and regional preferences. Decisive and hardworking leader skilled in making proactive, insightful 35 years of progressive CPG experience to positively impact business operations.

Overview

22
22
years of professional experience

Work History

Regional Manager

Swisher Cigar Company
04.2005 - 06.2024
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Established and maintained operational standards for TEN locations.
  • Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
  • Supervised staff to optimize brand expansion initiatives and productivity.

Territory Sales Representative

Liggett Vector Brands
01.2002 - 02.2005
  • Organized successful promotional events within the territory that drove brand awareness and generated new leads for the company.
  • Enhanced product knowledge among customers by conducting informative presentations and demonstrations.
  • Optimized route planning for account visits, reducing travel time and allowing for increased face-to-face interactions with clients.
  • Established trust with clients through consistent follow-ups, leading to long-term partnerships and repeat business.
  • Boosted sales in assigned territory by developing and maintaining strong relationships with key clients.

Education

Bachelor of Arts - History

Rutgers University, Camden, NJ
05-1979

Skills

  • Operations
  • Staff training and development
  • Strategic planning
  • Staff management
  • Territory management
  • Goals and performance
  • Personnel management
  • Sales development

Completed the Richardson Sales Performance program

Finished the Richardson Sales Performance program from Swisher Cigar company finishing as the top performer

manager in 2023 for Zone 19.


Timeline

Regional Manager

Swisher Cigar Company
04.2005 - 06.2024

Territory Sales Representative

Liggett Vector Brands
01.2002 - 02.2005

Bachelor of Arts - History

Rutgers University, Camden, NJ

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