Gali Barkel
Scottsdale,AZ
Summary
Proven to enhance guest experiences at Prep & Pastry Waterfront, I leveraged exceptional communication and customer service skills to streamline dining operations and elevate satisfaction. Specializing in guest engagement and complaint resolution, I consistently ensured seamless service, contributing to a significant improvement in guest feedback.
Overview
3
3
years of professional experience
Work History
Hostess
Prep & Pastry Waterfront
Scottsdale, AZ
04.2024 - Current
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Answered phone calls to take orders, give information and document reservations.
Assistant Teacher
Temple KOL AMI
Phoenix, AZ
06.2023 - 07.2023
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Sales Assistant
Tal Barkel Jewelry
Scottsdale, AZ
08.2021 - 06.2022
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Fielded customer questions to share information about products, availability, and pricing.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Education
Horizon High School
Scottsdale, AZ05.2023
Skills
- Dining area maintenance
- Complaint Handling
- Customer Service
- Food Running
- Reservations Management
- Guest complaint resolution
- Guest Engagement
- Phone Etiquette
Additional Information
CPR & First Aid certified.
Languages
English
Native or Bilingual
Hebrew
Native or Bilingual
Timeline
Hostess
Prep & Pastry Waterfront
04.2024 - Current
Assistant Teacher
Temple KOL AMI
06.2023 - 07.2023
Sales Assistant
Tal Barkel Jewelry
08.2021 - 06.2022
Horizon High School