Summary
Overview
Work History
Education
Skills
References
Languages
Internships
Timeline
Generic

Galia Dircie

Miami,FL

Summary

Knowledgeable Student talented at learning quickly and adding value to any team. Strong history of successful projects using leadership, communication and teamwork to complete tasks. Solid academic achievement paired with demonstrated commitment and integrity.

Overview

5
5
years of professional experience

Work History

Server

Watermark Senior Living
05.2023
  • Provided exceptional service to high volume of daily customers.

Customer Experience Guide

Revel XP
01.2024 - Current
  • Enhanced visitor experience by providing engaging and informative tours of various attractions.
  • Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.

Guest Services

The Tally Strip
11.2023 - Current
  • Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
  • Monitored guest services personnel for efficiency and accuracy of response to guest complaints.

Peer Navigator

Florida State University
08.2023 - 12.2023
  • Facilitated group sessions focusing on various topics such as self-care, mental health awareness, and goal setting, empowering students to take control of their lives.
  • Conducted regular follow-ups with students to monitor progress and provide ongoing support.

Guest Service Associate

European Wax Center
12.2022 - 05.2023
  • Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.

Sales Associate

Michael Kors
11.2022 - 01.2023
  • Helped customers find specific products, answered questions and offered product advice.

Summer Camp Counselor

Alper JCC
06.2022 - 08.2022
  • Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.

Cashier and Cook

Mom And Pop's
08.2021 - 06.2022
  • Processed sales transactions to prevent long customer wait times.

Cashier

Diced
08.2019 - 05.2021
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Football Media Intern

Robert F. Munroe Day School
08.2023 - 12.2023
  • Increased audience engagement by developing interactive digital marketing campaigns.
  • Managed social media accounts, resulting in increased followers and engagement rates.

Education

Bachelor of Science - Information Communication Technology

Florida State University
Tallahassee, FL
12.2024

High School Diploma -

Miami Palmetto Senior High School
Miami, FL
06.2021

Skills

  • Sales Techniques
  • Guest Relations Management
  • Dining Crew Workflow Optimization
  • Sales Expertise
  • Food Safety Understanding
  • Effective Customer Upselling
  • Point of Sale (POS) System Operations
  • Relationship Management
  • Positive and Professional Guest Engagement
  • Cash Handling Fluency
  • Customer Service
  • Promoting Services and Amenities

References

  • Carrie Woodson, Mom and Pops, 8505093433
  • Samuel Morrell, Diced, 7866600009
  • Melanie Wisniacki, MW Events, 3057465029

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Internships

Sports Media Intern

Robert F. Munroe High School, Quincy ā€” Aug 2023 - Dec 2023
Create engaging social media content, including videos and graphics, to promote school sports events and

engage with the student body.

Create engaging social media content that highlights the achievements and events of the school's sports teams to increase fan engagement and school spirit.

Attend school sports events and games to capture real-time content for social media posts and coverage, showcasing the excitement and passion of the school's athletic programs.


Sport Management Conference Intern

Florida State University- August 2024- December 2024

 Provide administrative support such as handling registrations, responding to inquiries from attendees, managing databases, and preparing materials for the conference.

 Assist in marketing and promoting the conference through various channels such as social media, email campaigns, and promotional materials. This may involve creating content, managing social media accounts, and reaching out to potential attendees or sponsors.

 Help with on-site logistics during the conference, such as setting up and managing registration desks, assisting speakers and attendees, coordinating audiovisual equipment, and troubleshooting any issues that arise.

 Engage with attendees, speakers, sponsors, and other stakeholders to build relationships and facilitate networking opportunities during the conference.

Timeline

Customer Experience Guide

Revel XP
01.2024 - Current

Guest Services

The Tally Strip
11.2023 - Current

Peer Navigator

Florida State University
08.2023 - 12.2023

Football Media Intern

Robert F. Munroe Day School
08.2023 - 12.2023

Server

Watermark Senior Living
05.2023

Guest Service Associate

European Wax Center
12.2022 - 05.2023

Sales Associate

Michael Kors
11.2022 - 01.2023

Summer Camp Counselor

Alper JCC
06.2022 - 08.2022

Cashier and Cook

Mom And Pop's
08.2021 - 06.2022

Cashier

Diced
08.2019 - 05.2021

Bachelor of Science - Information Communication Technology

Florida State University

High School Diploma -

Miami Palmetto Senior High School
Galia Dircie