Summary
Overview
Work History
Education
Skills
Timeline
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Galilea Gonzalez

Surprise,AZ

Summary

Dynamic Front End Supervisor with a proven track record at Ross Dress for Less, enhancing store performance and customer satisfaction. Expert in customer service and cash handling, I led initiatives that minimized financial discrepancies and mentored staff, fostering a culture of excellence and problem-solving. Achievements include streamlining operations and significantly improving the shopping experience.

Overview

2
2
years of professional experience

Work History

Front End Supervisor

Ross Dress for Less
12.2022 - Current
  • Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
  • Mentored new sales associates to contribute to store's positive culture.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

Education

Radiology Technology

Valley Vista Highschool

Skills

  • Customer service
  • Problem-solving skills
  • Cash register operation
  • Workflow management
  • Opening and closing procedures
  • Complaint resolution
  • Time management
  • Listening skills

Timeline

Front End Supervisor

Ross Dress for Less
12.2022 - Current

Radiology Technology

Valley Vista Highschool

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Galilea Gonzalez